crash

Forum|Forum|3 years ago
August 14, 2022
3 replies
329 views

when i open my after effects it crashes! it does the loading screen and then crashes!

i have put the crash report below which tells u everything!

ae_crash.zip

Crash

This topic has been closed for replies.

Correct answer Big25426211zown

UPDATE: reinstalled after effects and it worked

B

Big25426211zownAuthorCorrect answer

Inspiring

UPDATE: reinstalled after effects and it worked

nishu_kush

Legend

Hi Big25426211zown,

Sorry for the crash.

Could you share your system specs? Do you use any third-party plug-ins for After Effects? To start, please try resetting the preference of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know if it helps.

Thanks,

Nishu

Mylenium

Legend

Apparently it tries to launch in intel mode rather than native M1 mode. Right-click on the application package and in the file info check which launch mode it is set to. Turn off the Rosetta 2 emulation if active.

Mylenium

B

Big25426211zownAuthor

Inspiring

hey, so i turned off roesetta and it still crashes

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