Skip to main content
E
ELODIE274743242kgk
Participant
January 10, 2023
Question

Crash démarrage

  • January 10, 2023
  • 2 replies
  • 426 views

Bonjour, j'ai un soucis avec AE qui crash quand j'essaye de le démarrer. 

Il me fais en boucle des fichiers crash et malgré une ré-installation ou reset de préférences ça ne fonctionne toujours pas.

 

 

This topic has been closed for replies.

2 replies

Mylenium
Mylenium
Legend
January 10, 2023

Well, you could still at least provide system info and the crash file and we can see if we can deduce something from that info... Also check your event viewer app for pertinent entries marked with a red or yellow marking referencing AfterFX.exe.

 

Mylenium

E
ELODIE274743242kgkAuthor
Participant
January 10, 2023

sorry I'm not very good at going deep into problems, but in any case it can surely be linked to the dynamic link?

E
ELODIE274743242kgkAuthor
Participant
January 11, 2023

After a long evening reinstalling creative cloud and looking for where the problem comes from, I stupidly find it. I had to go back to the previous update, and the software works. I don't know why the update is not working on my pc. Thank you very much in any case Mylenium for your help!

Mylenium
Mylenium
Legend
January 10, 2023

Without any system and ideally the crash report we can't really tell you much. Click on the "View details" link when the crash reporter comes up and provide the info here.

 

Mylenium 

E
ELODIE274743242kgkAuthor
Participant
January 10, 2023

There is no link because it's juste generate crash files naming "AfterFX_2023-01-10_124453_DESKTOP-". I need to go on task manager to end the thing. 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices