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liamz12560014
Known Participant
June 30, 2019
Question

Crash during playback [Was:HELP!!]

  • June 30, 2019
  • 3 replies
  • 948 views

I am trying to play back a 10 minute video in Adobe After Effects cc 2019, but when I try to play it, my Macbook Air 13 inch, gives me the infinite loading lollipop and I have no choice but to force quit After Effects. It has happened previously with a 6 second clip and eventually after force quitting and reopening over and over it stopped. It has suddenly started happening after I wiped my computer and reinstalled everything. I need a solution!

Computer specs: Macbook Air 13 inch, with 52 gb of free storage out of 121 gb in total.

    This topic has been closed for replies.

    3 replies

    Rameez_Khan
    Rameez_Khan
    Legend
    July 22, 2019

    Hey liamz,

    It would be helpful to know about your computer's configuration. I understand After Effects is freezing on you but is it crashing too? If yes, do you get any error messages or a crash log? I assume it's getting too much for your MacBook Air to handle.

    How much memory is allocated to After Effects? You can check that under Preferences > Memory

    Additionally, what's the exact version of After Effects that you're using? FAQ: How to find the exact version of After Effects you're using?

    Let us know.

    Rameez

    Andrew Yoole
    Andrew Yoole
    Inspiring
    July 1, 2019

    If you load a different video file from another source into After Effects, does AE still crash?

    L
    liamz12560014Author
    Known Participant
    July 1, 2019

    Yes it does.

    Andrew Yoole
    Andrew Yoole
    Inspiring
    July 1, 2019

    But both these files play okay in Quicktime player?

    My first step would probably be to remove and reinstall After Effects.

    Andrew Yoole
    Andrew Yoole
    Inspiring
    June 30, 2019

    After Effects is not designed to play back video. It loads every frame into RAM before playback, which is both slow and requires lots of RAM.  I'm guessing your MacBook Air probably only has 8 or 16GB of RAM, which isn't much for After Effects to build long previews.

    If you're previewing more than about 10 seconds at a time you aren't using After Effects the way it's designed to be used.  You should be using a non linear editor like Premiere Pro.

    That said, After Effects shouldn't crash if you preview video.  What are the specifications of your source footage?  Container, format, codec, resolution, frame rate, overall file size, where did it come from?

    L
    liamz12560014Author
    Known Participant
    June 30, 2019

    I wasn't planning to make it last for 10 minutes, I was gonna make it like a minute or 2 long, as a quick "watch me edit" video but it won't load and it forces me to force quit AE and start again.

    Anyways, the video specs:

    223.9 mb of storage

    It's a quicktime movie

    Its extension is .mov

    Its dimensions are 1440 x 900

    Frame rate is 27 - 30 fps I would assume.

    Codec is H.264

    And it was a screen recording that came from my computer.

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