Skip to main content
G
Gianluca31011723m30a
Participant
July 11, 2023
Answered

Crash on start

  • July 11, 2023
  • 1 reply
  • 883 views

https://controlc.com/dd60189f

Hi guys, when I start the application it crashes. I tried uninstalling and reinstalling, cleaning up with Cloud Cleaner Tool but nothing.

This topic has been closed for replies.
Correct answer nishu_kush

Were you using a Nvidia GPU before? Could you check if there are any Nvidia driver-related files left on your system?

Report back.

 

Thanks,

Nishu

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 13, 2023

Hi Gianluca31011723m30a,

 

Sorry to hear about the crash.

Could you share your system specifications (CPU, GPU, RAM, OS version)? Are you on Windows? If so, can you try updating your GPU driver?

Let us know how it goes.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

    G
    Gianluca31011723m30aAuthor
    Participant
    July 13, 2023

    I'm on windows

    GPU Radeon RX550/550 Series
    CPU AMD Ryzen 3 2200G with Radeon Vega Graphics
    VRAM Radeon RX550/550 Series
    RAM 16GB 2133 MHz DDR4 Memory
    I updated GPU drivers

    nishu_kush
    Community Manager
    nishu_kushCommunity ManagerCorrect answer
    Community Manager
    July 14, 2023

    Were you using a Nvidia GPU before? Could you check if there are any Nvidia driver-related files left on your system?

    Report back.

     

    Thanks,

    Nishu

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices