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Ithyle
Participant
April 28, 2018
Question

Crash on startup. (83::2) After Effects Error: String memory leak

  • April 28, 2018
  • 1 reply
  • 1434 views

I am on a MBP running 10.13.4.

CC18

On startup I get three distinct error messages:

1. After Effects Warning: Can't write to font cache directory

2. (83::2) After Effects Error: String memory leak

3. After Effects can't continue: Unexpected failure during application start-up.

I have uninstalled and re-installed. and restarted. which is about as far as my technical abilities go. Would REALLY appreciate any help.

    This topic has been closed for replies.

    1 reply

    Kyle Hamrick
    Community Expert
    Kyle HamrickCommunity Expert
    Community Expert
    April 28, 2018

    I know some folks have been having issues with the High Sierra update not playing nicely with Ae. I'm a PC person, so my expertise on THAT issue ends here.

    There are a few things going on here, but let's see if we can get AE to start up.

    When starting the application, hold down Cmd + Opt + Shift right after double-clicking the app icon.
    You'll get a prompt about deleting your preferences file. Choose yes. Result?

    V
    Vodkaakola
    Participant
    October 10, 2018

    sadly, didn't work on me i've been having this issue since a week ago and I even reinstall to previous versions, it didnt work.

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