Crash when clicking on the "open project" menu

Question

Hello,

I have been experiencing crashes ion all my Adobe software (AE, Premiere, Media Encoder...) when cliking on the "open Project" menu.

I don't even reach the selection of a project since the "open project" menu freezes and AE then crashes.

I have cleared the cache, rest preferences, unistall/re install AE, even the Creative Cloud app, updated my gpu drivers... Nothing helped.

Any idea what could be happening?

Thanks,

Vincent

nishu_kush · Accepted Answer

Thanks for sharing the screen recording, Vincent. It could be user account permissions related. Try running the app as administrator (right-click its icon and select Run as administrator). If that doesn't help, try changing permissions as instructed in the following article: https://adobe.ly/3ynbtns

Let us know how it goes.

Thanks,
Nishu

vincentf24534026 · Answer

Thanks a lot Nishu, Running as administrator indeed fixes the crash problem.I'll go through the instructions you provided to fix it permanently. Best,Vincent

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