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Participant
Jul 14, 2024 7:25 AM UTC
Question

Crash when the Save, Open or Import Window Opens

Hi,

I'm currently getting the same Crashes on a System that used to Run After Effects 2023 fine last year.

Also updated to 2024 and reset everything but still didn't resolve the issue.

 

The Software itself runs fine but whenever I either click Open, Import or Save and the Explorer window opens After Effects immediatly crashes. Shown crash report on screen is always:

I also enabled crash report and looked through the report, the error alerts are:

 

- Ticks = 25687 <5632> <ALOG> <5> EGG PromptUserThenDie lastmesg="<5632> <ALOG> <5> BEE Command Do Set BG Color

 

-Ticks = 25687 <5632> <ALOG> <5> U U_Sev_PROBLEM After Effects error: Crash in progress. Last logged message was: <5632> <ALOG> <5> BEE Command Do Set BG Color

 

Does anyone have an idea what could cause this? Other programs like Photoshop run fine when I open the explorer windows.

 

Thank you for any help and suggestion

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7 replies

Participant
Jul 15, 2024 5:58 PM UTC

Thank you but sadly this didn't work.

The previous version 2023 was the one that stopped working and now I'm on 2024.
I also reset everything, started in safe mode and had 3rd Party Plugins disabled.
Also latest NVidia Driver.

 

But...there is a new error now today when I open the Explorer:

 

 

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nishu_kush
Legend
Jul 15, 2024 7:29 PM UTC

Can you try changing the permissions as suggested in the following article: https://adobe.ly/467OF7y

Let us know how it goes. Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,
Nishu

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Participant
Jul 16, 2024 3:22 PM UTC

Hi thank you, I tried that but still crashes

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Mohammad.Harb
Community Expert
Community Expert
Jul 14, 2024 5:21 PM UTC

Is the graphic card driver updated to the most recent version? 

try resetting AE preferences settings and restart your computer 

 

if the problem persists, roll back to AE 2023 

 

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