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February 3, 2021
Question

Crash with Big Sur 11.2, unusable software

  • February 3, 2021
  • 1 reply
  • 318 views

Dear Adobe, with After Effects CC2020 17.6 we have been experiencing MAJOR crashes. During rendering and sometimes scrubbing, AE just closes and goes to the desktop. It is a crash and then I have to send a bug report. I am attaching the crash logs to help you determine the issue.

 

We are on a Mac Pro with Big Sur 11.2 and we even tried removing ALL plugins and reinstalling all adobe software including reinstalling Big Sur, this issue is still persistent.

 

In the mean time we are dual booting into Catalina to continue working and this is unprecedented. Please please please fix this issue, we want to use the latest macOS with your software but it's not possible.

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    February 5, 2021

    Hi there! 

    Sorry about the crash issue. This could be related to permissions. Can you follow this article for some suggestions? https://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html

    Let us know how it goes.

    Thanks,

    Kartika

    X
    XYXXYAuthor
    Participating Frequently
    February 5, 2021

    Hi @Kartika Rawat, this is actually a fresh install of Big Sur.

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