Crashes with MP4 files

AE 23.3.0 crashes when opening mp3 file, also Premiere Pro don't open mp4 files?? Mov type files work well in both applications.

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Correction:

AE 23.3.0 crashes when opening MP4 file, also Premiere Pro don't open mp4 files?? Mov type files work well in both applications.

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Do the same MP4 files play in other software on your computer?

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Yes, the mp4 files in question work well in the Final Cut Pro application.
A more detailed explanation below in Nishu's answer.

Br, Seppo

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