crashing after effects 2020 every time import psd files

Forum|Forum|6 years ago
January 4, 2020
4 replies
5171 views

what shuld i do ?

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Participant

I have been having this issue. I have determined that shape layers are casusing the crash. If I remove them the import works. Hopefully they fix this soon.

T

tof00

Participant

Remove Autodesk DLL if you have instal it

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_enver

Participant

Yes. This is really help me. After remove autodesk plugins after effect not crashing! Thanks!

nishu_kush

Legend

Hi there,

Sorry for your issue. As experts mentioned, we would need your system specification details (CPU, GPU, RAM, OS) so that we can troubleshoot the After Effects crash issue. Also, are you having this issue with all the PSD files or a particular one?

Looking forward to your response.

Thanks,

Nishu

M3ANIMATE

Participant

Hello

I moved to 2020 Adobe Softwares earlier, and I have experienced some issues. when I try to import a PSD file to after effects, it was crashed every PSD file not a large file and it has in RGB 8bit format.in additional I haven't this issue with all PSD files! but I can't know what is the reason. just I guess it's might be for photoshop groups.

My system performance is:
CPU: i7 4790K

GPU: Radeon R9-285
RAM: 16GB DDR3
SSD: 120GB
HDD: 11.5TB

B