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tristansummers
Inspiring
November 21, 2023
Question

Crashing at 95% project opening (AE24.0.3, MBPM1Max,Sonoma 14.1.1)

  • November 21, 2023
  • 2 replies
  • 564 views

Have checked the permissions issues and deleted preferences to get ae working in Sonoma.

I would say every third project I open is crashing out at about 95%

turning hardware acceleration off in Display and Import doesn't help.

Thought I would mention it here in case there is a memory leak or something.

I assume Apple just turned everything upside down for no reason again.

drive is encrypted if that helps 

Can someone just write a bit of ML to tag this for me??

    This topic has been closed for replies.

    2 replies

    R
    Ryan25861167gg77
    Participating Frequently
    February 15, 2024

    Did you ever find out a solution? I'm experiencing similar issues and finally have a little bit of time to try and troubleshoot. My After Effects also sporadically gets hung up at 95% when opening projects from an internal drive. If I import the project, it's fine.
    I do have external drives connected and occasionally work from them too. Similar to OP, it doesn't appear to be crashing where it creates a log. I usually end up force quitting After Effects. I have 3rd party plugins installed, but still experienced the issue when starting in safe mode. It happens with simple projects that aren't utilizing any 3rd party plugins. I've restarted the computer, reset preferences and all that.

    Mac Studio - Apple M1 Ultra - MacOS Sonoma 14.3

    After Effects - 24.1.0

    T
    tristansummersAuthor
    Inspiring
    February 15, 2024

    I think we need to reinstall Rosetta. There are instructions somewhere to do this. Think Rosetta got corrupt in the update to Sonoma. Will let you know if I get chance to try it

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    November 21, 2023

    Hi tristansummers,

     

    Sorry to hear about the crash. Could you let us know if there are any error messages or crash reports? Which drive are you opening projects from? Is it an external drive? If so, can you try bringing the project and footage to the internal drive and see if you're able to open it?

    Let us know the outcome.

     

    Thanks,

    Nishu

    T
    tristansummersAuthor
    Inspiring
    November 21, 2023

    just the internal drive

    no it just hangs. doesn't register in crash logs

     

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    November 24, 2023

    Are there any third-party plug-ins? To start, can you try using After Effects in Safe Mode and see if that brings any change?

    Let us know.

     

    Thanks,

    Nishu

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