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Jason342424696xe6
Participant
Oct 6, 2025 6:58 PM UTC
Question

crashing on Last log message was: <135947333>

Hi,

I am getting an error when trying to open After effects 2024 v24.6.6.

 

Last log message was: <135947333> <AppDirs> <5> Required Dir =
/Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Required

 

I have tried booting in safe mode, resetting preferences and disabling plugins and each time AE crashes.

Currently running 2023 Mac studio M2 Max Sonoma 14.7.2.

I have also cleared all cache files for adobe, rebooting, uninstalled and re-installed application.

3 replies

Jason342424696xe6Author
Participant
Oct 7, 2025 2:29 PM UTC

Hi Kevin,
we have a font server (monotype) and for some reason there was a font that was causing issues upon start up. I have since removed that font and reset my prefrences and I appear to be up and running agian. 

A rogue font is a new one for me. 

Thank you,
Jason

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nishu_kush
nishu_kush
Legend
Feb 20, 2026 1:46 PM UTC

Thanks for sharing the update. Feel free to reach out if there are any other questions.

Moving this thread from Bugs to Questions for troubleshooting.

 

Thanks,

Nishu

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Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
Oct 6, 2025 10:40 PM UTC

Hey Jason,

Could you try the steps given by Nishu in the user's post: https://adobe.ly/4mR3Usi. Please let us know how it goes.

 

Thanks so much,

Kevin

 

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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