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Participant
November 14, 2020
Question

Crashing on startup (AE 2020 17.5)

  • November 14, 2020
  • 2 replies
  • 199 views

Hello. After Effects keep crashing most of the time I boot up the program. Sometimes I can get it to work but it fails the majority of the time. It either says "not responding" on the task manager or it comes up with a crash report window inevitably closing, not even letting me get into it. Hypothetically, I could keep trying to open it up until it works but obviously, that's not ideal. I've tried clearing the media cache, uninstalling and reinstalling, using prior versions, running as administrator, taking out third-party plugins and removing preferences. Other Adobe programs have been doing this too but to a lesser extent. I'm using the latest 17.5 and was working just fine not long ago.

Thank you so much if you can help me out.

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2 replies

OussK
Community Expert
Community Expert
November 16, 2020

try to give full detail about your PC specs, maybe you don't have enough RAM 

Participant
November 17, 2020

Here's my specs
CPU: Intel Core i9 10900K
32GB RAM (G.Skill Trident Z Neo)
GPU: AMD Sapphire Radeon HD 7700 Series
Motherboard: MSI MPG Z490 Gaming Plus
SSD: ADATA SX8200 Pro (runs the Windows OS)

I just recently built my PC brand new last month. I'm also aware my GPU might be an older generation and I know replacing it could be a solution if all else fails.

ToolfarmJP
Community Expert
Community Expert
November 16, 2020

Have you also tried to update your graphic card driver to the latest?

Participant
November 17, 2020

I went ahead and tried that. Still getting the same result, unfortunately.