Participating Frequently

Answered

Crashing while importing Photoshop files as Comps

28 replies
12050 views
Translate

I am having a problem where everytime I try to importat a Photoshop file as a Comp, it crashes. I am import the same files as footage and they import fine. It happens every time with all verisons of AE 22, up to 22.1.1. The project it creates as a result of the crash as the comp created form the PS file, but nothing in it. I have attached the crash warning. anyone else seen this or found a solution? My workaround it to importat each layer individually as footage.

Thanks,

Scott

S

Saalvin StephenCorrect answer

Participant

The fix is simple. Change the 3D Renderer from Cinema 4d to Classic Dd in composition settings

All the layer settings are desabled in cinema4d renderer. Thats why its crashing.

Try this

M

multi_creativehead4428

Participant

i try to import photoshop file but after effect crashes many times on same fike with different names.

Translate

nishu_kush

Legend

It could be the faulty file. Do you mind sharing it so that I can test on my end? Feel free to DM me the file if you prefer not to share it publicly.

Thanks,
Nishu

Translate

Mostafahmy35068273

Participant

I tried to delete "AEGP" folder from "Plug-ins folder" and the psd file imported successfully.

There is some conflict between autodesk plugin and aftereffects.

Translate

S

Saalvin StephenCorrect answer

Participant

The fix is simple. Change the 3D Renderer from Cinema 4d to Classic Dd in composition settings

All the layer settings are desabled in cinema4d renderer. Thats why its crashing.

Try this

Translate

DM_MSCH

Participant

I´m having the same problem, PSD Import freezes and crashes ae.
I´m not sure if the 3d Renderer is really the problem here, but where does one even change the
composition 3d Renderer on import? I always thought it imported as classic 3d by default.

Resetting the preferences works but how is that a solution? I can´t work on standard preferences, I need my custom preferences, some to allow plugins, some for workflow and some for company rules.
Someone said it has to do with the PSD being created on a Mac? Thats the case for me, our Team has both PCs and Macs. Please finally fix this.

Translate

B

BrandNewEdit

Participant

Thank you! It worked!

Translate

J

jose luis5EAA

Participant

Hey everyone,
Been having this problem for a while, but I finally manage to fixed it.

What I needed to do is uninstall AE and Media Encoder from the CC app, re-intall both softwares and when firt boot will ask if you want to migrate your preferences DO NOT transfer them.
And the problem will be fixed.

Greetings.

Hope works for everyone.

Translate

Y

Yuriy28749805zy5a

Participant

Works. Thanks. But 22 version have quicklier export PSD

Translate

C

cookie_blue

Participant

Hi! I have the latest version of after effects (23.0) and it crashes every time, I can import layer by layer but not as a Compositon. It's getting very frustrating!

Translate

M

mundanejonah

Participating Frequently

Hey I struggled with this today, I don't know if anyone still has the issue, but the workaround I discovered is using a plugin called Timelord from BattleAxe. It allows you to effectively backend the programs and directly push layers from PS to AE. Its made to do handframe animation I think, but this is a very useful feature in it and helped me solve my problem. Its $45 on gumroad.

Hope this helps

Translate

B

brandonh1972

Participant

Funny, I came here to find out why Timelord imports keep crashing AE. Windows 10 newest updates to all the Adobe line. I also can't import PS files as comps, only footage one layer at a time.

Translate

G

Guaxe

Participating Frequently

I am having the exact same problem at my work, where I use a Mac (can't say the computer's spcifications 'cause I'm at home right now).
And this issue just started ocurring suddenly last week. I tried updating everything to the lastest version, and nothing changed.
Now it just started happening at my home PC too (Windows 10, Intel Core i7-4790k, RAM 32gb, Nvidia Geforce 760). With the difference that it doesn't get to show the error message, it only keeps loading forever.
And the PS files I tried are in RGB and I tried with and without text layers.

Translate

G

Guaxe

Participating Frequently

Ok, I don't know what actually happened here, but I tried creating a random PS file with only some brush scribbles and importing as comp in AE and it worked.
Then I tried creating a new PS file, copying everything from the desired file, pasting it into the new one and importing back to AE. And for no seeming reason it worked.¯\_(ツ)_/¯

Translate

F

Fidpad

Participant

I don't know if you solve it but I was having the same issue, so the solution that I found was deleting the current version (22.2.1) and make a fresh install of the 22.0.0 version (You can make this within the Adobe Creative Cloud Desktop app). Since I have an iMac with M1 chip I thought the optimized version would work a little bit better, but no.

Hope this can help you.

Translate

R

Rick Gerard

Community Expert

My first guess, something is going on in the Photoshop file. You have not provided any project or workflow details, AE version info, or system details so here is how to diagnose your problem.

Duplicate your Photoshop file and name the copy test. Open the file in Photoshop and verify that the color space is RGB. Check the frame size of the Photoshop file and make sure that it is reasonable for a video project. Take a look at all of the layers and look for Smart layers, 3rd party effects, or any other unusual things going on in a layer. Turn off or temporarily delete any suspicious layers, then save the file and try importing again. Keep deleting layers until you find the layer that is causing the problem.

When you figure out the problem layer try making changes that simplify things or use a different font. If you can't figure it out embed (please do not use the Drag & drop here feature) by copy and paste or use the toolbar to show us what is going on in the PSD. cropped screenshots are useless for diagnosing problems. We can probably help.

Translate

S

sacarmic2417436061Author

Participating Frequently

I don't think it is the .psd files, because I can import any layer as footage from any .psd file without a problem. If a sumple 500x500 file with two layes, each a solid color in RGB space causes the problem.

Translate

R

Rick Gerard

Community Expert

Did you verify the PSD is RGB and not CMYK?

What build of AE? What OS? You have still given us nothing we can use to help you. I'm working on comps from PSD files nearly every day with no problems at all.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.