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defaults9lk9x3tdw11
Participating Frequently
December 17, 2023
Question

Creative Cloud Apps 2024 Crashing at launch

  • December 17, 2023
  • 1 reply
  • 677 views

I've been having an issue with the latest Adobe apps (2024) that for some reason it's crashing at launch. I'm using iMac Sonoma. The previous versions work fine on my computer, it's only the 2024 version that doesn't launch (including the Creative Cloud desktop app).

Interestingly, I tried making a standard test user to see what would happen and all the apps work fine there including the 2024 apps. I tried changing the permissions on a whole bunch of folders but it's still not helping...I've been in touch with senior Adobe advisors and Apple, but no one can get to the bottom of the issue. 

Any suggestions would be greatly appreciated!

    This topic has been closed for replies.

    1 reply

    nishu_kush
    nishu_kush
    Legend
    December 18, 2023

    Hi defaults9lk9x3tdw11,

     

    Sorry to hear about the crash.

    Have you tried providing Full disk access to the Adobe apps? Here's how.

    Let us know how it goes.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

      D
      defaults9lk9x3tdw11Author
      Participating Frequently
      December 18, 2023

      I just tried that, the apps have full access

      nishu_kush
      nishu_kush
      Legend
      December 26, 2023

      That's not ideal. Is it a work or personal computer? Can you create a new admin user account and test if you're able to open apps in it?

      Let us know.

       

      Thanks,

      Nishu

       

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