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CS5 Errors: QuickTime not installed

Forum|Forum|15 years ago
May 1, 2010
16 replies
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MacBook Pro 4GB RAM, 2.53 Ghz Core2

I've installed CS5 on my Mac Pro desktop without any issues, however my laptop is another story. When After Effects launches it complains that it cannot write the Workspaces.xml file. Repairing permissions did not resolve the issue. I used the Uninstaller with the delete preferences option checked and reinstalled but no joy. Tried this twice without success.

If I dismiss the error message After Effects complains that QuickTime is not installed, it is installed QT Pro 7x and then reports that an output module is missing. Half the time it then crashes (have submitted crash report) the other half of the time it launches and will import QuickTime but no output modules of any kind are available. The Render Que is blank with no controls to create an output module.

I've filed a tech support report but no one will answer until Monday at the earliest. I'm posting here in hope that the solution is simple.

This topic has been closed for replies.

Correct answer Jonah Lee Walker

I think I figured out the solution this morning, at least it worked for me. I posted it in this thread as well: http://forums.adobe.com/message/2780763#2780763

It's a conflict with some Adobe Preference files.

This morning I decided to try pulling out the entire Adobe Preferences folder, User:Preferences:Adobe and just put back Adobe:After Effects, and After Effects CS5 booted perfectly. It boots quickly and I don't even get the dynamiclinkmanager crash that I have been getting.

And I it seems to have created a new folder in my new Adobe folder, the Adobe QT32server:1.0:TraceDatabase.txt and the dynamiclinkmananger:2.0:memorybalancers5.xml was created this time as well. I then quit after effects, and put back all the other preference files into that folder, though not replacing any of the new versions that were created, and once again After Effect boots and works.

So that was the issue.

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F

Filipe_Tales

Participating Frequently

I,m on Windows7 ultimate and have this problem too.

F

Filipe_Tales

Participating Frequently

I have the same problem too

Jonah Lee WalkerCorrect answer

Inspiring

I think I figured out the solution this morning, at least it worked for me. I posted it in this thread as well: http://forums.adobe.com/message/2780763#2780763

It's a conflict with some Adobe Preference files.

This morning I decided to try pulling out the entire Adobe Preferences folder, User:Preferences:Adobe and just put back Adobe:After Effects, and After Effects CS5 booted perfectly. It boots quickly and I don't even get the dynamiclinkmanager crash that I have been getting.

And I it seems to have created a new folder in my new Adobe folder, the Adobe QT32server:1.0:TraceDatabase.txt and the dynamiclinkmananger:2.0:memorybalancers5.xml was created this time as well. I then quit after effects, and put back all the other preference files into that folder, though not replacing any of the new versions that were created, and once again After Effect boots and works.

So that was the issue.

- Jonah Lee WalkerVideo Editor, Colorist, Motion Graphics Artist

M

mograph_bcAuthor

Known Participant

Thanks for your persistence Jonah, this worked like a charm.

R

Rexscar

Participating Frequently

Hi

Nothing seems to work. Just get 'quicktime not installed' on launch.

Never had this problem with CS4 (which now I can't get to work after installing CS5).

Has anyone had any success? (it's not a preference conflict for me)

Thanks

B

bastu

Participant

Me too: 10.6.3 Macbook Pro, "Quicktime is not installed" error.

Reinstall of Quicktime from system disk did not help.

M

mograph_bcAuthor

Known Participant

I created and logged in as another user and the issue is gone, this isn't an acceptable solution but it does indicate there's something in my user account, preferences or settings that is the culprit.

Jonah Lee Walker

Inspiring

Yes, worked for me as well, but it is not an acceptable solution. I need it to work in my User. And this is a fairly new user as this computer is not 6 months old and I started fresh. Also don't want to uninstall all adobe software and start again, because I still need AE CS4 because I still have many non-64 bit plug ins, and I don't want to have to re-install the whole CS4 Design Premium Suite either.

- Jonah Lee WalkerVideo Editor, Colorist, Motion Graphics Artist

Jonah Lee Walker

Inspiring

I am running 10.6.3 on a MacPro 2 x 2.26 GHz and I have been having the same errors.

I got past the firs tone by going into my user Library:Preferences:Adobe:After Effects and deleted the 10.0 folder and that cleared up the issue with the Workspaces.xml (even though there was not file like the one it was named in there), but I still have this QuickTime not installed issue, and it basically makes the program not work at all.

As soon as I launch After Effects, I am also getting a dynamiclinkmanager crash, but it does not stop After Effects from launching, but without the Quicktime support, I get an open program that won't read any quicktime files without giving me errors.

I have run permissions and DISKWARRIOR and have had no luck.

- Jonah Lee WalkerVideo Editor, Colorist, Motion Graphics Artist