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Flávio0D44
Participant
July 14, 2021
Answered

Ctrl + Shift + D no longer works

  • July 14, 2021
  • 3 replies
  • 11855 views

Since version 17 of After Effects, this shortcut no longer works... A very annoying problem for a super useful shortcut. Is version 17 have an anniversary?
The shortcut setup is correct, if I click the 3 keyboards the After Keyboard shows me that it should work on shortcut preferences. But not works.
I updated to version 18.2.1 right now and the problem continues. 

By the way, the keyboard shortcuts panel only shows me the correct function of the keys if I don't click ctrl first then shift or D. If I click ctrl first, it doesn't recognize either the shortcut. In the timeline it doesn't matter, it doesn't work anyway as you can see in the gif attached.

    Correct answer jasminet88

    did you solve it? I'm having the same problem but I don't have Camtasia or Snagit. I don't know what app could be "stealing" the split shortcut since nothing happens when I hit it. 


    unfortunately no, I ended up just having to uninstall snagit and the problem went away which is crazy lol thankfully camtasia seems to be playing nice for now so I still have that one, but yeah nothing else worked. I would say if you dont have cam or snagit, see if there is any other third-party editing software you might not be thinking of, and try uninstalling if you can to see if that fixes it. it should be tied to some kind of editing/screenshoting software if its the same problem we all seem to be having

    3 replies

    T
    The Original Dez
    Participant
    August 16, 2022

    I am having this issue now! In 2022! Anyone come across a fix?
    Win 10

    AE 22.5.0 (build 53)
    GTX 1080TI x2
    64GB RAM

    All the updates and stuff

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 16, 2022

      Hi The Original Dez,

       

      Did you import any keyboard shortcut files to customize your keyboard shortcuts? Try resetting the preference to bring the application to the default state. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

      Let us know if it helps.

       

      Thanks,

      Nishu

      C
      cre8vimp
      Legend
      July 14, 2021

      The shortcut works for me as well, as designed.

       

      I wonder, what language is your app set to use? And what keyboard layout do you use? I've heard of others that have issues like this when switching the app to another language. If you switch to or from English, does it fix anything? Also, are you using a North American keyboard or another?

      ShiveringCactus
      Community Expert
      ShiveringCactusCommunity Expert
      Community Expert
      July 14, 2021

      That's a really odd error you're having.  CTRL + SHIFT + D works for me in any combination.  I'm also running 18.2.1

       

      Have you tried assigning that function to another set of keystrokes, seeing if that works, then resetting it to the original? Has it happened with mutiple layers or is it just in this comp?

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