Skip to main content
Santiago22416199lcbj
Participant
Jul 14, 2025 11:12 PM UTC
Answered

Desde que actualice a la última versión de AE no puedo abrir los proyectos anteriores

Instalé la nueva versión de After effects 25.3.1, y desde eso no puedo abrir ningún proyecto, inicia la apertura del proyecto y al llegar al 58% se bloquea y "no responde",  probé en modo seguro y tampoco. 
También probé instalar versiones más antiguas y sigue sin funcionar.
por favor no quiero perder todos mis proyectos 🙏

JohnColombo17100380
JohnColombo17100380Correct answer
Community Manager
Jul 15, 2025 5:50 PM UTC

Thank you for the log file, @Santiago22416199lcbj. There appear to problems reading the file paths in the project, which leads to the crash you are experiencing. For example, "<5> err_printf: no such file or directory" is shown repeatedly as AE attempts to access the elements in the project.

 

Since you said you are experiencing the same behavior in older versions of After Effects, this does not appear to be related to After Effects itself. I'd recommend contacting our Support team and checking if any recent hardware updates or Windows updates might have affected how your media files are stored. You might also try moving the media to that it is offline in After Effects when opening the projects, then relinking the media afterwards.

- John, After Effects Engineering Team 

View reply

4 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community ManagerCorrect answer
Community Manager
Jul 15, 2025 5:50 PM UTC

Thank you for the log file, @Santiago22416199lcbj. There appear to problems reading the file paths in the project, which leads to the crash you are experiencing. For example, "<5> err_printf: no such file or directory" is shown repeatedly as AE attempts to access the elements in the project.

 

Since you said you are experiencing the same behavior in older versions of After Effects, this does not appear to be related to After Effects itself. I'd recommend contacting our Support team and checking if any recent hardware updates or Windows updates might have affected how your media files are stored. You might also try moving the media to that it is offline in After Effects when opening the projects, then relinking the media afterwards.

- John, After Effects Engineering Team 

Translate
    manuel26830941d4fq
    Participant
    Sep 11, 2025 2:49 PM UTC

    Thanks for your comment. We've located the error; it's due to another application. It's now resolved.

    Regards !

    Translate
    Santiago22416199lcbjAuthor
    Participant
    Jul 15, 2025 12:10 AM UTC

    Thank you, John! I’m attaching the report here.https://drive.google.com/file/d/1IsggZmEnN54LgGqT-TxawMsmAmwf8GAm/view?usp=sharing 

    Translate
    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    Jul 14, 2025 11:23 PM UTC

    Hi @Santiago22416199lcbj 

    Thank you for reporting this issue. Sorry to hear that you're experiencing these crashes when opening a project.

     

    When After Effects crashes during the opening of a project, have you been prompted to submit a crash report with your email? If the Crash Reporter is shown, please do submit a crash report so we can correspond it to your report here in the forums.

     

    A log file would be helpful as well and may also show what is occurring when After Effects crashes. To create a log file, select Help > Enable Logging, then restart AE. Then try to open a project. After After Effects crashes, grab and share the After Effects Log.txt file here:

    • Mac: /Users/<yourUserName>/Library/Preferences/Adobe/After Effects/<version>/logs 
    • Windows: C:\Users\<yourUserName>\AppData\Roaming\Adobe\After Effects\<version>\logs 

     

    Thank you for any additional information you can offer,

    - John, After Effects Engineering Team 

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices