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Santiago22416199lcbj
Participant
July 14, 2025
Answered

Desde que actualice a la última versión de AE no puedo abrir los proyectos anteriores

  • July 14, 2025
  • 3 replies
  • 237 views

Instalé la nueva versión de After effects 25.3.1, y desde eso no puedo abrir ningún proyecto, inicia la apertura del proyecto y al llegar al 58% se bloquea y "no responde",  probé en modo seguro y tampoco. 
También probé instalar versiones más antiguas y sigue sin funcionar.
por favor no quiero perder todos mis proyectos 🙏

Correct answer JohnColombo17100380

Thank you for the log file, @Santiago22416199lcbj. There appear to problems reading the file paths in the project, which leads to the crash you are experiencing. For example, "<5> err_printf: no such file or directory" is shown repeatedly as AE attempts to access the elements in the project.

 

Since you said you are experiencing the same behavior in older versions of After Effects, this does not appear to be related to After Effects itself. I'd recommend contacting our Support team and checking if any recent hardware updates or Windows updates might have affected how your media files are stored. You might also try moving the media to that it is offline in After Effects when opening the projects, then relinking the media afterwards.

- John, After Effects Engineering Team 

3 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community ManagerCorrect answer
Community Manager
July 15, 2025

Thank you for the log file, @Santiago22416199lcbj. There appear to problems reading the file paths in the project, which leads to the crash you are experiencing. For example, "<5> err_printf: no such file or directory" is shown repeatedly as AE attempts to access the elements in the project.

 

Since you said you are experiencing the same behavior in older versions of After Effects, this does not appear to be related to After Effects itself. I'd recommend contacting our Support team and checking if any recent hardware updates or Windows updates might have affected how your media files are stored. You might also try moving the media to that it is offline in After Effects when opening the projects, then relinking the media afterwards.

- John, After Effects Engineering Team 

    M
    manuel26830941d4fq
    Participant
    September 11, 2025

    Thanks for your comment. We've located the error; it's due to another application. It's now resolved.

    Regards !

    S
    Santiago22416199lcbjAuthor
    Participant
    July 15, 2025

    Thank you, John! I’m attaching the report here.https://drive.google.com/file/d/1IsggZmEnN54LgGqT-TxawMsmAmwf8GAm/view?usp=sharing 

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    July 14, 2025

    Hi @Santiago22416199lcbj 

    Thank you for reporting this issue. Sorry to hear that you're experiencing these crashes when opening a project.

     

    When After Effects crashes during the opening of a project, have you been prompted to submit a crash report with your email? If the Crash Reporter is shown, please do submit a crash report so we can correspond it to your report here in the forums.

     

    A log file would be helpful as well and may also show what is occurring when After Effects crashes. To create a log file, select Help > Enable Logging, then restart AE. Then try to open a project. After After Effects crashes, grab and share the After Effects Log.txt file here:

    • Mac: /Users/<yourUserName>/Library/Preferences/Adobe/After Effects/<version>/logs 
    • Windows: C:\Users\<yourUserName>\AppData\Roaming\Adobe\After Effects\<version>\logs 

     

    Thank you for any additional information you can offer,

    - John, After Effects Engineering Team 

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