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mudigov
Inspiring
November 28, 2023
Answered

Displays freezes and "VIDEO_SCHEDULER_INTERNAL_ERROR" BSOD while using AE

  • November 28, 2023
  • 8 replies
  • 1271 views

EDIT

 

After trying the whole "reset your windows" package and getting the same error, I finally managed to hit the right google search and found this reddit topic where the user reported a very similar issue to mine and resolved it by turning off HAGS (Hawdware Acceleration GPU Scheduling) in Windows Settings. 

Did it and seems to be working fine now. Will report if the issue gets back somehow.

 

Anyways, it's really sad that I needed infinite google searches and reddit help instead of simply getting even REPLIED by someone from Adobe or AE Team. Ironically, I pay Adobe monthly for a stable use of it's softwares, not reddit.

 

I'm relieved that my issue seems to have been resolved, but not with help from Adobe.

Sad to say without any sarcasm: Thanks for nothing, Adobe.

 

TLDR: If you are experiencing the same issue as I am, try turning off this particular windows setting called Hardware Acceleration GPU Scheduling. Hope it helps!

 

--------------------

 

Hello, people!

Lately, I've been getting a painful error on windows 11 - but only while using AE.

 

Issue description:

I'm generally using the software as always, and then I have to do some basic (really basic) operation in Windows, like opening the start menu, alt-tabbing, checking taskbar calendar - almost always something that triggers windows UI animations. Then, all of my 3 displays freeze (audio keeps working for a while, then stops, inputs don't work anymore) for something like 30s, after which one of two things happen:

  •  Displays go off and on again, program windows go black (only main windows frames/status bars keep visible) and then things get back to normal (programs keep working, videos resume playing and such). When this happens, AE's monitor window stops working and I have to reopen AE to get back to work.
  •  I get a BSOD just like this (not my pic, but it's the same info), with the VIDEO_SCHEDULER_INTERNAL_ERROR crash name. Then windows restart and I lost unsaved progress.

 

Some things of note: 

  • I've already updated my graphics card driver. Being an nVidia RTX, I'm now using the Studio drivers. I think the crash happened in Games Drivers as well.
  • At some point of my daily use, the error somehow stop happening and I can work and perform those windows tasks normally.  Somedays, the errors occur more than others. I think they happen more when there are more complex operations taking place, like complex shadows and lots of vector layers, but I'm not so sure.
  • The error seems to be related with my GPU, but the weird thing is that I also game a lot (heavy stuff like starfield, cyberpunk and such) and use many other adobe programs, but the error only and always happen when using AE. Never had the error while gaming or in photoshop/illustrator/premiere.
  • The error usually happens while working/animating, but have happened while rendering as well (that crashes/stops the whole render).
  • In AE, I tried switching off GPU CUDA acceleration, so AE uses a minimum of my GPU and didn't work.
  • Still in AE, I had already tweaked RAM allocation for other apps in the past with no result. Yesterday I messed a little with fast preview texture memory (don't know ideal values, tho) and CPU allocation for other apps. Seemed to work but today the issue happened again.
  • I'm using AE23. Installed 24 too but the more recent seemed to crash a lot more, so I stoped using 24 for now.

 

Here are my specs:

  • Motherboard: Biostar X470GT8
  • CPU: AMD Ryzen 7 3700X
  • GPU: nVidia GeForce RTX 2060 WindForce OC 6GB
  • RAM: G.SKILL Ripjaws V Series 64GB (4 x 16GB) DDR4 3200 
  • System Storage: Corsair Force Series MP510, 480GB, M.2 NVMe
  • Files Storage: Crucial MX500 1TB SSD
  • Cache Storage: Sandisk Plus 240GB SSD
  • Display 1: Dell S2721DGF QHD
  • Display 2: Dell P2416D QHD
  • Display 3: LG IPS FHD

 

Anyways, seems to be some AE x GPU thing, given all of my descriptions, right?

Did you guys had this issue before? What could I do? Suggestions?

 

Thanks a lot in advance, hope to hear from you!

All the best,

    Correct answer mudigov

    After ZERO responses from Adobe and weeks of troubled work, I seem to finally have figured it out.

    So far, no more issues after disabling HAGS (Hardware Acceleration GPU Scheduling) in Windows graphics settings.

     

    More information on the edited original post. Hope it help future users.

    8 replies

    Taavi Rull
    Taavi Rull
    Inspiring
    January 16, 2024

    Unfortunately didn't work for me. Still looking for a solution and Adobe stays silent.

      M
      mudigovAuthorCorrect answer
      Inspiring
      December 22, 2023

      After ZERO responses from Adobe and weeks of troubled work, I seem to finally have figured it out.

      So far, no more issues after disabling HAGS (Hardware Acceleration GPU Scheduling) in Windows graphics settings.

       

      More information on the edited original post. Hope it help future users.

        D
        DerWeisseSteppenWolf
        Participant
        January 16, 2025

        So far is working for me. But I do not understand what happened, my laptop was working just fine. Is so weird since my computer was working just fine for a long time with all creative suite installed. It just recently started having issues with the screens. Your solution is working so far. Thank you for sharing. And I am with you, it is a shame that Adobe has not addressed this common issue.

        M
        mudigovAuthor
        Inspiring
        December 20, 2023

        One more day, one more crash, one more time without ANY minimal mention back from Adobe team.

        Getting really frustrated here.

          Taavi Rull
          Taavi Rull
          Inspiring
          December 14, 2023

          Totally with you there. 
          I'm having somewhat similar issue - AEs interface (UI) laggs like hell and for a long time now. Haven't found a solution til this day. My post:
          https://community.adobe.com/t5/after-effects-discussions/after-effects-stuttering-lagging-distorting-audio/m-p/14238105

            M
            mudigovAuthor
            Inspiring
            December 9, 2023

            Just one more reminder of the inactivity of Adobe staff regarding even acknowledging this issue I'm having.

              M
              mudigovAuthor
              Inspiring
              December 6, 2023

              It's just surreal that no one from Adobe or AE Team even  replies here. It's been weeks now dealing daily with this issue, this work-stopping issue, this issue on a paid subscription program.

               

              Please, someone from Adobe, reach out. I really need some help here.

                M
                mudigovAuthor
                Inspiring
                December 4, 2023

                I feel like this issue should be at least somehow addressed by someone from Adobe. Even if it's a generic "we don't know what could be the cause", but any answer is better than no answer. It's happening daily to me and disturbing heavily my work. 

                 

                Can someone from Adobe please manifest something here? Is there somewhere more specific that I must take this issue to?

                Thanks,

                  M
                  mudigovAuthor
                  Inspiring
                  December 1, 2023

                  Hello? 

                  Can someone from adobe help me with this?

                  This issue is really getting in my way. Any help would be appreciated.

                   

                  Thanks,

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