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yusufuh34621887
yusufuh34621887
Known Participant
November 7, 2019
Question

Double views on AE

  • November 7, 2019
  • 2 replies
  • 589 views

When I play my composition (after caching), another screen pops up (on the lower right)... It is that screen that plays my composition, not the one in the upper left. Please see pic. How do I fix this issue?

 

Please advise... Thx

This topic has been closed for replies.

2 replies

gupta shivangi
gupta shivangi
Legend
December 11, 2019

Hi there,

 

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

Let us know if you have any other questions.

 

Thanks,

Shivangi

B
Community Expert
Byron CortezCommunity Expert
Community Expert
November 7, 2019

Update GPU drivers or try purging All Memory & Disk Cache from menu Edit / Purge.

Byron.
    yusufuh34621887
    yusufuh34621887Author
    Known Participant
    November 7, 2019

    Thanks, Byron.

     

    I "Purged" but it didn't work.... PLUS, the "Display Acceleration Disbaled" Caption continues to pop up on the upper right corner.

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    November 7, 2019

    I think we'll have to wait for an update because there is several reports for this issue. 

    Byron.
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