Downloading After Effects onto Mac not working

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Does anyone have any pointers on how to get my After Effects app to download onto my MacBook Pro? I have updated my Mac to latest software and I have restarted the download multiple times and it keeps saying it is "waiting" this has been going on for 2 days. I have already downloaded the creative cloud app

R

RobShultz

Community Expert

Are there any kind of user permissions which may be necessary?

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Warren Heaton

Community Expert

@happy_friendship6281

Sorry to hear that you are having trouble. It's usually straightforward, especially if Creative Cloud Desktop has installed as expected.

Which MacBook Pro model do you have?

I would double-check that the version of Ventura, Sonoma, or Sequioa that you're running is up-to-date and also take the time to run Apple Diagnotics.

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