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Participant
October 25, 2017
Answered

drop down menus and RIGHT-CLICKING not working

  • October 25, 2017
  • 7 replies
  • 16301 views

Mac OS High Sierra 10.13

latest version of After Effects 15.0.0

I can't drop down the inner drop down menus on the timeline.  For example, changing a matte from ADD to SUBTRACT.  They won't work.  Nor will RIGHT Clicking any menu.  This works in the latest Premiere software..  I tried restarting multiple times, and switching mouses.  Nothing works.

I'm freelancing at a facility that has Adobe CC, so I'm not fully in charge of my world.

Can anyone help?

    Correct answer you re y

    Hi, Switching to "LEARN" workspace and then back works! 

     

    AE 2022, dual monitor, Macbook pro 16", Big Sur. 

    7 replies

    November 23, 2022

    Same problem, switching workspace does not work

    Participant
    April 25, 2023

    Have u found the solution?

    Participant
    April 8, 2022

    Hi How do you switch to 'Learn' Workspace. Can someone please explain? Thanks you!

    you re yCorrect answer
    Participant
    February 3, 2022

    Hi, Switching to "LEARN" workspace and then back works! 

     

    AE 2022, dual monitor, Macbook pro 16", Big Sur. 

    Participant
    February 10, 2022

    Thanks that worked

    Participant
    May 19, 2021

    This is happening to me now on macbook pro, latest system latest AE, i uninstalled and reinatlled an older version but same thing happens, i disconnected secondary monitor and still its happening, i cant access many vital things, is there any solution?

    Rick

    Participant
    June 9, 2021

    I am having this same issue

    Participant
    June 21, 2021

    Same, and I don't even use a secondary monitor

    RustyWorden
    Known Participant
    August 23, 2020

    SOLVED FOR ME

    I hope this works for everyone - but it did work for me.

    The issue is not due to it being a second monitor, rather it has to do with Mission Control "Spaces".

    This was a two-part solution for me.

    Part 1 - in the System Preferences > Mission Control settings, uncheck "Displays have different spaces", then log out.
    Part 1.5, I launched After Effects, and was like "yay - it works now, but BOO/Hissssss why can't I use spaces if I want to use AE??" I will explain why I chose Part 2 AFTER Part 2 for you impatient folks...
    Part 2 - I went back in and checked the box to allow displays to have their own spaces and rebooted again...

    Problem fixed for me. I have spaces, as well as work spaces, as well as right-click whereEVER the hell I want 🙂

    After finishing Part 1, I recalled someone else reportedly fixed the problem in 2017 by deleting their personal AE Workspaces/preferences.. and so, I thought... hmmm... I wonder if it just needed to reset its expectations about the coordinates on the screen? because right-click did work SOMEtimes.. just not consistently... and only on certain areas of my screen (like the XY the mouse that it was at was different than what AE thought it was showing)... 

    What I find interesting is the defensive posts from Adobe on the topic ("I dunno - Apple apple Apple" is I think the direct quote). Adobe - you were there for me when Apple @%$#ed everyone over with Final Cut X and told me that my thousands of dollars spent on third party tools and software were basically garbage. I thank you for that. Sincerely. 

    But you are now blatantly disregarding me (your customer) in equal measure. I remember when you used to call me up once per year asking me to beta test for you. Good times on the QA front, yeah? Remember the good old days when you shipped software that was, by and large, "bullet-proof?"

    I will make you a deal - I will beta test your stuff for free again in exchange for some software that isn't a @%$#ing pain in the @%$# making me consistently angry as well as late on my deadlines - because of @%$# software. It's REALLY REALLY BAD. like REALLY BAD. This morning alone - 4 hours spent trying to fix this problem. 

    Yesterday, I spent three hours trying to get Adobe Media Encoder to render, finally giving up and exported directly from Premiere, which costs me more time because i cannot work while rendering... thanks for that. Every day it's some new thing I need to figure out a @%$#ing workaround for when the real workaround is right in front of me... but I do not want to do it... the workaround is to go back to Apple because you now hate your customers in the same way Apple did back then.

    But since you both appear to hate us equally - I can honestly say that these sorts of issues do not happen with Apple - but I REALLY DO NOT WANT TO LEARN Apple Motion - - that @%$# is more backward than After Effects which says a lot.

    Sigh - thanks.. I feel better.

    Hecubus114
    Inspiring
    November 17, 2017

    I have just encountered this too, and it is very irritating and slowing me down BIG TIME.

    Szalam
    Community Expert
    Community Expert
    November 17, 2017

    Try the workaround in this thread.

    I had the exact same issue with After Effects.

    I ended up finding a way to deal with it.

    In the Mission Control preference panel, you have to uncheck the "screens have their own spaces" (sorry, I'm French, I don't know the exact terms used in the English version of MacOS). That's the last checkbox in the list.

    After a restart, the right click drop down menus are back on my second screen (on both After Effects CC 2017 and 2018)

    Hope it will work for you.

    Szalam
    Community Expert
    Community Expert
    November 17, 2017

    Note: this workaround means you'll lose the taskbar on the second monitor.

    Tim Kurkoski
    Adobe Employee
    Adobe Employee
    October 25, 2017

    This is a known issue in After Effects (all versions) on macOS High Sierra (10.13) when the After Effects interface is on a secondary monitor.

    The problem does not happen when the After Effects interface is on the primary monitor. It does not happen on macOS 10.12 and earlier.

    Our apologies about the problem. We are working on a fix for a future update.

    Participant
    November 7, 2017

    I also have this problem (2015 iMac 5k, latest version of AECC 15.0.0 build 180).

    Any idea on when you'll have an update? This is making work pretty difficult, and have already lost a lot of time to troubleshooting this issue.