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Temak1n
Participant
February 14, 2025
Answered

Dropped, Damaged & Missing Frames

  • February 14, 2025
  • 5 replies
  • 670 views

Guys, hello, faced with this problem, on the previews from time to time on different footages missing frames, they are deformed, etc. I switched to official software, the same thing. Started AE in safemode and turned off plugins. The footage itself is not defective. I mean every foootage have this bug.
Several dozens of times reinstalled Windows and downloaded different plugins, the problem remains.

A little input:

4070

I7 12700kf

32 gb DDR5

Also turned off XMP profile on the RAM and turned off the overclocking of the processor, the same crap happens.

Who has faced, please help, I pray, there is no strength any more to solve it.

    Correct answer Tom Theys

    I also had the same issues plus many other, liek black preview screen, Direct2D error, etc.  Try disabeling the integrated graphics from your BIOS. I experienced a conflict between my system's integrated graphics and my dedicated NVIDIA GPU (RTX 4090), which caused issues with driver performance. The problem was due to the system switching between the integrated graphics for low-demand tasks and the dedicated GPU, leading to conflicts. When I disabled the intergrated graphics in my bios and reinstalled and updated the nvidia drivers all problems were gone. Hope this helps

    5 replies

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    Temak1nAuthor
    Participant
    March 1, 2025

    @Tom Theys , well, my CPU doesn't have integrated graphics

    T
    Temak1nAuthor
    Participant
    March 1, 2025

    Hi @Tom Theys, i will try this one and after write here the results 

    T
    Tom TheysCorrect answer
    Participating Frequently
    February 21, 2025

    I also had the same issues plus many other, liek black preview screen, Direct2D error, etc.  Try disabeling the integrated graphics from your BIOS. I experienced a conflict between my system's integrated graphics and my dedicated NVIDIA GPU (RTX 4090), which caused issues with driver performance. The problem was due to the system switching between the integrated graphics for low-demand tasks and the dedicated GPU, leading to conflicts. When I disabled the intergrated graphics in my bios and reinstalled and updated the nvidia drivers all problems were gone. Hope this helps

    nishu_kush
    nishu_kush
    Legend
    February 27, 2025

    Great! Thanks for sharing your solution with us.

    Feel free to reach out if there are any other questions.


    Thanks,
    Nishu

    T
    Temak1nAuthor
    Participant
    February 15, 2025

     Hello @Kevin-Monahan, , 

    These options didn't work for me because I've tried doing this more than once before

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 14, 2025

    Hello @Temak1n,

    Thanks for the question and welcome to the forum. I am Kevin from Adobe Support and I am a moderator here. I would first check the media you are working with. Transcode the footage to an editing codec like ProRes and see if that solves it. You can also try a clean reinstallation of your GPU driver. Make sure it is the studio driver. I hope the advice helps.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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