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Participant
November 25, 2024
Question

Duplicate Plugin problem HELP!! (AE)

  • November 25, 2024
  • 2 replies
  • 464 views

Hi. I've been trying to open after effects for ages now and I cannot seem to find a solution. I have looked up on google how to solve it, which includes going into the MediaCore file. However, when I managed to find where the folder is and clicked on it, there was nothing but a "dummy.txt" file that says "#Dummy file installed in the MediaCore folder." And I am very confused...

I have also tried to uninstall the whole creative cloud , including all the adobesoftwares that I use by using Adobe's cleaner app, which also ended up not working as well.

I also tried to find the duplicate plugins that the software listed out for me, but when I went to go look for the files, I could not find any duplicates like the list says except for the original plugins. Does that mean I have to just delete the original files that are listed on there even if I don't see any duplicates?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I'm on MacOS Ventura ver. 13.5 and after effects 2025.

Please help!! I haven't been able to work on my commissions!!!

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Community Expert
November 26, 2024

Let's move you over to the AE crowd.

nishu_kush
Community Manager
Community Manager
November 29, 2024

Can you try uninstalling After Effects one more time using the Adobe Cleaner tool? This time, make sure to remove the After Effects folder at the location mentioned in the dialogue box manually after uninstalling. Reinstall After Effects and see if that makes any difference. If it doesn't try changing the permissions as suggested in the following article: https://adobe.ly/3B4xMzG

Let us know how it goes.


Thanks,
Nishu

Community Expert
November 26, 2024

I believe you may have posted in the wrong forum. You are in the Adobe FrameMaker forum and it looks like you need to find the forum for After Effects.

Bjørn Smalbro - FrameMaker.dk