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Matthew33116874tf63
Participant
Oct 23, 2023 8:07 PM UTC
Question

Duplicated plugins crash report

I just purchased a new mac book pro m2 chip and just purchased all the adobe programs and downloaded premiere pro, photoshop, illustrator and after effect but when I go to open after effects for the first time it shows a crash repair options (I've attached pic) if I click any of the options a new menu pops us saying 

"there are duplicated effect plug-ins installed on your drive. To avoid problems, quit After Effects and move or delete the older or unneeded versions." But I haven't installed any plugins and when I pull up the plugin menu on adobe cloud I don't see any plug ins. I have tried restarting the laptop, uninstalling after effects but nothing works! Please advise 🙏

 

 

 

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    2 replies

    nishu_kush
    nishu_kush
    Legend
    May 12, 2024 9:52 PM UTC

    Did the suggestion above help?

    Feel free to reach out. Moving this thread from Bugs to Discussions for now.

     

    Thanks,

    Nishu

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    Community Manager
    Paul UuCommunity Manager
    Community Manager
    Oct 23, 2023 10:20 PM UTC

    Somethhing appears to be strangely awry with your install of After Effects.

    I would suggest trying the following:
    1. Unistall After Effects with the Creative Cloud Desktop application.
    2. Go to your Applications directory.
    3. Remove the Adobe After Effects 2024 folder from the Applications directory.
    4. Re-install After Effects with the Creative Cloud Desktop application.

    I would expect this to resolve the duplciate plugins scenario.

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