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J
James Cochrane
Inspiring
June 16, 2020
Question

Element 3d Crashing!

  • June 16, 2020
  • 5 replies
  • 10977 views

With the new build of After Effects, (17.1.1) Element 3d, video copilot's plugin, freezes and I  get the swirly mouse rainbow thing. Is this an After effects problem, or do I need to contact Video Copilot? 

 

-James

    This topic has been closed for replies.

    5 replies

    B
    beautiful_loyalty5C5F
    Participant
    May 17, 2023

    Composition>Preview and click it to turn it off.

    G
    GDHSV5EFE
    Participant
    July 10, 2021

    same issue with me, i tried everything (reinstall it, take another version..) , if you have a solution please tell me. 

     

    C
    Chris&Glue
    Participating Frequently
    September 23, 2021

    and me. was working earlier and now its not. No changes to anything !!

    C
    Chris&Glue
    Participating Frequently
    September 23, 2021

    AND WORKING again .. instlled patch and it fixed .  (for now) worked before doing this and then stopped again

    V
    VITO_K
    Participant
    August 28, 2020

    Having the same issue!!

     

    P
    Community Manager
    Paul UuCommunity Manager
    Community Manager
    June 22, 2020

    The After Effects Team has been receiving reports of crashes and hangs related to using the Video Copilot Element 3D effect plugin in AE 17.1.1.

    We have just been notified by Video Copilot that they have released a patch for the plugin which resolves the issue.

     

    It can be downloaded here: https://www.videocopilot.net/products/recent/mac/

     

      H
      hannahg65071366
      Participant
      September 11, 2020

      Thank you! This fixed the crash issue for me.

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      June 16, 2020

      I am having no problems with the latest release of Element and the current build of the last 3 versions of After Effects running on an iMac pro or my MacBook Pro running OSX 10.14.6. 

       

      If you have a different configuration please give us OS, machine, and AE version details.

      J
      James CochraneAuthor
      Inspiring
      June 17, 2020

      MacOS Catalina 10.15.5

      processor: 2.2 GHz 6-Core Intel Core i7

      graphics: Radeon Pro 555X 4 GB

      Intel UHD Graphics 630 1536 MB

       

      It just freezes up and doesn't respond. pretty sure I have the latest version... 

      Sincerely,James Cochrane
        R
        Community Expert
        Rick GerardCommunity Expert
        Community Expert
        June 17, 2020

        The latest build of AE compatible with Catalina is 17.1.1  No other versions (16 or lower) are compatible with Catalina. It would not surprise me at all that the problem lies with Element 3D and Catalina. Make sure you are running Element 2.2.2. The version number is in the top right corner of the Scene Setup panel. 

         

        If Element is locking up after you have made a lot of adjustments try selecting the layer, pressing the U key twice to show all of the modified properties in the timeline, and then reset the properties that look like they might be putting some stress on system resources. 

         

        You might also want to check on the Video Copilot Forum or with Video Copilot Support.

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