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mr_4842
Participant
January 1, 2025
Question

Element Plugin

  • January 1, 2025
  • 2 replies
  • 124 views

 for Some reason Whenever I pop up and White Pop ups they All Freeze and Not select.

Even After Effects Tend to freeze Untill I hit my windows Button to Get out of the pop ups then I can Use the program....I can't Change anything in the white Pop ups

2 replies

ShiveringCactus
Community Expert
ShiveringCactusCommunity Expert
Community Expert
January 4, 2025

This has been happening to me too, but I tried a solution I shared with Windows causing AE to freeze and it turns out to be the same fix.  And I'm guessing the same issue.

https://youtu.be/605RhxtqGs4

 

TL:DR

In Preferences > Import, disable Hardware Accelerated decoding.

 

My headcannon understanding is that AE's video playback and Element3D's menus are using the same part of the GPU and it's causing a conflict.

 

    nishu_kush
    nishu_kush
    Legend
    January 2, 2025

    Is it happening only while using the plug-in? If so, you may need to reach out to the plug-in manufacturer to see if they can help.

    Let us know how it goes.

     

    Thanks,

    Nishu

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