Participant

Question

Error 86 ::1 No se puede abrir el archivo,. puede que el formato no sea compatible

Forum|Forum|2 years ago
November 13, 2023
7 replies
949 views

Buenas, cuando quiero importar cualquier video en After Effects me salta esta alerta. Ya intenté todas las soluciones como cambiar la extensión del archivo o reinstalar absolutamente todo. Antes funcionaba bien pero de la nada ningún archivo que antes se importaba sin problemas puede agregarse al proyecto.

Necesito alguna respuesta de qué podría llegar a ser.

Gracias

Import and export

This topic has been closed for replies.

nishu_kush

Legend

I'll move your post to the Discussions board while we await your information.

Thanks,

Nishu

mayjain7130546

Participating Frequently

Hi @Fran33567537ejfa,

Thanks for higlighting it. We haven't seen any such import issue internally of late, so we believe this may be specific to some systems or media files.
Can you please share the system details (OS/ CPU/ GPU & drivers) ? If possible, please share some problematic media files here https://helpx.adobe.com/creative-cloud/help/share.html so we can investigate it locally and update you accordingly.

Moreover, please see if you can reproduce this issue on any other system too, and probably install Premiere Pro/Media Encoder from CC and verify there too ?
Though you have already cleared media cache as mentioned by John also, sharing this article to help you in clearing media cache https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cache-files-in-after-effects/m-p/10634312

We will continue try to reproduce this locally meanwhile.

Thanks,
Mayjain

Fran33567537ejfaAuthor

Participant

Actualización: algunos videos en .MOV me deja importar pero otros no. En el resto de los formatos directamente no me deja importar ninguno.

Fran33567537ejfaAuthor

Participant

@JohnColombo17100380 Me sucede con todos los formatos de video (.mov .mp4 .avi). Te dejo el contenido del archivo porque no sé como se adjunta:

Log file created: 11/13/23 16:59:59

-------------------------------------

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Ticks = 15 <1048> <AppDirs> <5> Resources Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files

Ticks = 15 <1048> <AppDirs> <5> Package Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files

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Ticks = 3312 <1048> <FLT> <4> Load success Effect: ADBE 3D Glasses

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Ticks = 3312 <1048> <FLT> <4> Load success Effect: ADBE Apply Color LUT2

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Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AudSpect

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Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud BT

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Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud_Flange

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud HiLo

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud Stereo Mixer

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud Modulator

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Param EQ

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud Reverb

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud Reverse

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Aud Tone

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AutoColor

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AutoContrast

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AutoLevels

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AUX CHANNEL EXTRACT

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Brightness & Contrast

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Basic 3D

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Basic Text2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Laser

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Bevel Alpha

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Bevel Edges

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE BEZMESH

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Bilateral

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Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Block Dissolve

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Box Blur2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Box Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Broadcast Colors

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Brush Strokes

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Bulge

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Calculations

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE WRPMESH

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC CardDanceCam

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC CardWipeCam

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Cartoonify

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Caustics

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Cell Pattern

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Change To Color

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Change Color

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Channel Combiner

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Channel Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE CHANNEL MIXER

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Checkerboard

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Cineon Converter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Cineon Converter2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Circle

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Colorama

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Link

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE 4ColorGradient

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Balance

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Balance 2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Difference Key

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Emboss

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Balance (HLS)

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Key

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Range

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Compound Arithmetic

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Compound Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Corner Pin

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE CurvesCustom

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE CameraShakeDeblur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Deflicker

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE DEPTH FIELD

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE DEPTH MATTE

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Difference Matte2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Difference

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Motion Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Displacement Map

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Drop Shadow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Dust & Scratches

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Echo

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE ELLIPSE

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Emboss

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Equalize

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Compander

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Exposure2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Exposure

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Checkbox Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Slider Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Layer Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Color Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Point3D Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Point Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Angle Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Dropdown Control

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Extract

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Eyedropper Fill

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Fast Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Reduce Interlace Flicker

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Fill

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Find Edges

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Foam

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE FOG_3D

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Fractal

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Fractal Noise

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Gaussian Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Gaussian Blur 2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Glo2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Gamma/Pedestal/Gain2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Gradient Wipe

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Grid

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE GROW BOUNDS

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE HUE SATURATION

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE ID MATTE

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE ATG Extract

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Invert

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE IRIS_WIPE

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE KeyCleaner

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Leave Color

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Lens Flare

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Easy Levels

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Easy Levels2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Pro Levels2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Pro Levels

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Lightning

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Lightning 2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Linear Color Key2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Linear Wipe

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE LIQUIFY

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Luma Key

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Lumetri

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Magnify

Ticks = 3328 <1048> <FLT> <4> Load success Effect: VISINF Grain Duplication

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Matte Choker

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Median

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Minimax

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Mirror

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Mosaic

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE MESH WARP

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise Alpha2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise Alpha

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise HLS

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise HLS2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise HLS Auto2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Noise HLS Auto

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Numbers2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OCIO CDL Transform

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OCIO Color Space Transform

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OCIO Display Transform

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OCIO FILE Transform

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OCIO Look Transform

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Offset

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Optics Compensation

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Paint Bucket

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Playgnd

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Path Text

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Photo Filter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Polar Coordinates

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Posterize

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Posterize Time

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE ProfileToProfile

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE HDR ToneMap

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PhotoFilterPS

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE SelectiveColor

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Vibrance

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Brightness & Contrast 2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PS Median

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Black&White

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Bevel Emboss

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Drop Shadow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Inner Glow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Inner Shadow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Outer Glow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PSL Solid Fill

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE PS Arbitrary Map

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Radial Shadow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Radial Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Radial Wipe

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Radio Waves

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Ramp

Ticks = 3328 <1048> <FLT> <4> Load success Effect: VISINF Grain Removal

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE RESHAPE

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Ripple

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE OFMotionBlur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Rolling Shutter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Timewarp

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Roughen Edges

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Scatter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Scribble Fill

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Set Channels

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Set Matte3

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Set Matte2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE ShadowHighlight

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Camera Lens Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Sharpen

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Shatter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Shift Channels

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Simple Choker

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Smart Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE SCHMEAR

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Solid Composite

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Spherize

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Spill Suppressor

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Spill2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE SubspaceStabilizer

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Strobe

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Stroke

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Texturize

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Three-Way Color Corrector

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Threshold

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Threshold2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Tile

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Timecode

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Time Displacement

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Tint

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Geometry

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Geometry2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Tritone

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Turbulent Displace

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE AIF Perlin Noise 3D

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Twirl

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Remove Color Matting

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Unsharp Mask2

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Unsharp Mask

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Upscale

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Vector Paint

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Vegas

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Venetian Blinds

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE DigitalVideoLimiter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Chromatic Aberrations

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Color Gradients

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Converter

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Denoise

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Digital Glitch

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Fractal Noise

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Blur

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Glow

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Project 2D

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Rotate Sphere

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Sharpen

Ticks = 3328 <1048> <FLT> <4> Load success Effect: Mettle SkyBox Viewer

Ticks = 3328 <1048> <FLT> <4> Load success Effect: APC Wave World

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Wave Warp

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Write-on

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Samurai

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE Paint

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE FreePin3

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE RefineRBMatte

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE RefineMatte

Ticks = 3328 <1048> <FLT> <4> Load success Effect: ADBE RefineMatte2

Ticks = 3328 <1048> <MEE_Plugins> <4> AEGP plugin loaded: HashIO

Ticks = 3328 <1048> <MEE_Plugins> <4> AEGP plugin loaded: Admite PNGIO

Ticks = 3328 <1048> <MEE_Plugins> <4> AEGP plugin loaded: 3D avanzado

Ticks = 3328 <1048> <MEE_Plugins> <4> AEGP plugin loaded: Durer

Ticks = 3328 <1048> <ALOG> <5> AEGPDriver Excluded plug-in 3DModelImporter

Ticks = 3328 <1048> <ALOG> <5> DynamicLink Startup Main Entry Point, Creating Livelink Plugin

Ticks = 3328 <1048> <ALOG> <5> DynamicLinkPlugin Startup Enter DynamicLink Plugin Constructor

Ticks = 3328 <1048> <ALOG> <5> DynamicLinkPlugin Startup headless=0, dynamiclink=0, selflink=0, amelink=0

Ticks = 3328 <1048> <ALOG> <5> DynamicLink Startup Registered Hooks

Ticks = 3453 <1048> <ALOG> <5> RQMonitorPlugin ctor created=db67ef30

Ticks = 3468 <1048> <OCIOWrapper> <5> OpenColorIO Library Version: 2.1.2

Ticks = 3468 <1048> <OCIOWrapper> <5> OpenColorIO Library VersionHex: 33620480

Ticks = 3640 <1048> <frameio> <5> Building frame.io URLs with prod endpoint api.frame.io

Ticks = 3672 <8816> <EACL> <5> Connecting local hub to remote hub, requestID: "886424f8-2da8-4a96-b643-0c1c6d67ea83", server: "https://cc-api-teamprojects.adobe.io:443", serverType: 2, user: "franlenzyt@gmail.com", machineID: "876459d1-2152-4426-8e03-33c1ec6b469c"

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Change Render Locations.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Convert Selected Properties to Markers.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Demo Palette.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Double-Up.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Find and Replace Text.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Render and Email.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Scale Composition.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Scale Selected Layers.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Smart Import.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Sort Layers by In Point.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Update Legacy Expressions.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\UpgradeLegacyBlurs.jsx

Ticks = 3687 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Why_the_parentheses_in_folder_names.txt

Ticks = 3687 <1048> <ALOG> <5> AEGPDriver AEGPDp_CleanupHook Finished cleanup.

Ticks = 3765 <11344> <ALOG> <5> COR CORp_RegisterPSLThread initialized PSL

Ticks = 3765 <1048> <ALOG> <5> EGG IEggApp Finished GP cleanup.

Ticks = 3765 <1048> <ALOG> <5> EGG IEggApp Begin - Preset scan.

Ticks = 3765 <1048> <ALOG> <5> EGG CFX Start Loading Presets

Ticks = 3843 <1048> <Plug_Scan> <1> Total: 0.0760229, PiPL: 0

Ticks = 3843 <1048> <ALOG> <5> EGG CFX Done Loading Presets

Ticks = 3843 <1048> <ALOG> <5> EGG IEggApp End - Preset scan.

Ticks = 3843 <1048> <ALOG> <5> EGG IEggApp PreAllocate.

Ticks = 3859 <1048> <ALOG> <5> BEE Command Do New Project

Ticks = 3859 <1048> <ALOG> <5> BEE New Project Creating root folder

Ticks = 3859 <2928> <ALOG> <5> BEE New Project Creating root folder

Ticks = 3859 <1048> <ALOG> <5> EGG IEggApp SetupFilterMenu.

Ticks = 3859 <1048> <ALOG> <5> EGG IEggApp Begin - PresetEffects.xml.

Ticks = 3875 <1048> <ALOG> <5> EGG IEggApp End - PresetEffects.xml.

Ticks = 3937 <1048> <ALOG> <5> EGG IEggApp Begin - CreateWindows.

Ticks = 3953 <1048> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

Ticks = 4000 <1048> <ae.blitpipe> <2> HardwareBlitpipe Engaged

Ticks = 4000 <1048> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

Ticks = 4000 <1048> <ae.blitpipe> <2> HardwareBlitpipe Engaged

Ticks = 4015 <1048> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

Ticks = 4015 <1048> <ae.blitpipe> <2> HardwareBlitpipe Engaged

Ticks = 4015 <1048> <BEE_WorkQueue> <5> BEE_Project::TimestampGetNext ZANZIBAR-3: cannot produce timestamp, frozen=0, open=0

Ticks = 4078 <1048> <ALOG> <5> DynamicLinkPlugin ResumeApp

Ticks = 4140 <1048> <ALOG> <5> EGG IEggApp End - CreateWindows.

Ticks = 4172 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Startup\1_startup.jsx

Ticks = 4172 <1048> <ALOG> <5> Scripting EvalScriptViaNativeES fsName:[/c/Program%20Files/Adobe/Adobe%20After%20Effects%202024/Support%20Files/Scripts/Startup/1_startup.jsx]

Ticks = 4172 <1048> <ALOG> <5> Scripting EvalScriptViaNativeES Done, Success:[undefined]...

Ticks = 4172 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Startup\About the Startup folder.txt

Ticks = 4172 <1048> <Scripting> <5> Executing startup/shutdown script at: C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Scripts\Startup\commandLineRenderer.jsx

Ticks = 4172 <1048> <ALOG> <5> Scripting EvalScriptViaNativeES fsName:[/c/Program%20Files/Adobe/Adobe%20After%20Effects%202024/Support%20Files/Scripts/Startup/commandLineRenderer.jsx]

Ticks = 4187 <1048> <ALOG> <5> Scripting EvalScriptViaNativeES Done, Success:[undefined]...

Ticks = 4437 <1048> <ALOG> <5> EGG IEggApp Done.

Ticks = 4531 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook windowtype=2

Ticks = 4531 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook NO GetActiveItem, enableCommand=0

Ticks = 4547 <1048> <APIP> <5> 8ba964a9-0459-4a26-b8fa-971f0a495c96

Ticks = 4656 <1048> <ALOG> <5> AudioRendererImpl Init starting up...

Ticks = 4656 <1048> <ALOG> <5> VideoRendererImpl Init starting up...

Ticks = 4656 <1048> <ALOG> <5> DynamicLinkPlugin UpdateProjectList supresscounter=0

Ticks = 4797 <1048> <ALOG> <5> EGG ParseClipboard Begin - ParseClipboard.

Ticks = 4797 <1048> <ALOG> <5> BEE Command Set Scrap

Ticks = 4797 <1048> <ALOG> <5> EGG ParseClipboard End - ParseClipboard.

Ticks = 4797 <2928> <ALOG> <5> BEE Command Set Scrap

Ticks = 4812 <11216> <EACL.CloudProjectsLogin> <5> Finished sending new access token to LocalHub, result: 0, requestID: "dvanet-886424f8-2da8-4a96-b643-0c1c6d67ea83-33e4ac4c-f56b-4a6c-a867-befef4e74004-4", duration: 0.17399999999999999, httpStatusCode: 200, httpLibCode: 0, payload: "[{\"authorized\":true,\"connected\":true,\"forbidden\":{\"error_code\":\"\",\"message\":\"\"},\"lastAuthorizationStatusCode\":200,\"serverURL\":\"https://cc-api-teamprojects.adobe.io:443\",\"serverVersion\":\"2016.84.0.1235\"}]"

Ticks = 12109 <1048> <ALOG> <5> DynamicLinkPlugin SuspendApp

Ticks = 16890 <1048> <ALOG> <5> DynamicLinkPlugin ResumeApp

Ticks = 16937 <1048> <ALOG> <5> EGG ParseClipboard Begin - ParseClipboard.

Ticks = 16937 <1048> <ALOG> <5> BEE Command Set Scrap

Ticks = 16937 <1048> <ALOG> <5> EGG ParseClipboard End - ParseClipboard.

Ticks = 16937 <2928> <ALOG> <5> BEE Command Set Scrap

Ticks = 18687 <1048> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel

Ticks = 18687 <1048> <ALOG> <5> U U_Sev_PROBLEM Error de After Effects: no se puede abrir el archivo “LOGO AC REEL.mp4”, puede que el formato no sea compatible. ( 86 :: 1 )

Ticks = 18859 <1048> <ALOG> <5> ReportError StackCrawl U_ScErrorDialogAggregation::operator= ( @ 0) (U.dll+0x00000000000391C4)

U_ScErrorDialogAggregation::operator= ( @ 0) (U.dll+0x0000000000038BC5)

Up_Report16 ( @ 0) (U.dll+0x000000000003C1D1)

U_ReportError ( @ 0) (U.dll+0x000000000003A52E)

IsSeqSpecDynamicLink ( @ 0) (PIN.dll+0x000000000012187E)

ae::dmc::ContainsLinkBack ( @ 0) (PIN.dll+0x0000000000116064)

PIN_WaitForPendingMedia ( @ 0) (PIN.dll+0x00000000000742A2)

PIN_WaitForPendingMedia ( @ 0) (PIN.dll+0x0000000000073BF5)

PIN_NewSeqSpecFromFileSpecH ( @ 0) (PIN.dll+0x000000000006F74B)

EGG_GetResManager ( @ 0) (AfterFXLib.dll+0x0000000001320C1D)

EGG_GetResManager ( @ 0) (AfterFXLib.dll+0x00000000013204A6)

FIM_DoImport ( @ 0) (MEE.dll+0x0000000000018AFA)

DestroyCProject ( @ 0) (AfterFXLib.dll+0x00000000019704D5)

CPOutlineMgr::GetItemTopic ( @ 0) (AfterFXLib.dll+0x000000000196629E)

CView::DispatchMouseEvent ( @ 0) (AfterFXLib.dll+0x000000000147F9F6)

CView::DispatchMouseEvent ( @ 0) (AfterFXLib.dll+0x000000000147FB5C)

dvacore::utility::SearchLiveHelp ( @ 0) (AfterFXLib.dll+0x00000000014C7B97)

dvacore::utility::SearchLiveHelp ( @ 0) (AfterFXLib.dll+0x00000000014C7C7B)

dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf ( @ 0) (dvaui.dll+0x0000000000507FE8)

dvaui::ui::touch::OS_TouchKeyboardManager::UI_HandleTouchKeyboardChange ( @ 0) (dvaui.dll+0x00000000004F306D)

dvaui::ui::touch::OS_TouchKeyboardManager::UI_HandleTouchKeyboardChange ( @ 0) (dvaui.dll+0x00000000004F2F80)

dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf ( @ 0) (dvaui.dll+0x00000000005086A4)

dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget ( @ 0) (dvaui.dll+0x00000000005080AB)

dvaui::ui::UI_Node::UI_DispatchPointerEvent ( @ 0) (dvaui.dll+0x0000000000507E85)

dvaui::ui::OS_Window::UI_DispatchMouseEventFromOS ( @ 0) (dvaui.dll+0x000000000057EF54)

dvaui::ui::OS_Window::UI_DispatchEvent ( @ 0) (dvaui.dll+0x000000000057D18D)

dvaui::ui::OS_Window::UI_HandleOSEvent ( @ 0) (dvaui.dll+0x0000000000580C29)

dvaui::ui::OS_Window::StaticOSW

Ticks = 18859 <1048 (main)> <AEErrorDialog> <4> Up_DlgShowC16

{

message: "Error de After Effects: no se puede abrir el archivo “LOGO AC REEL.mp4”, puede que el formato no sea compatible."

sourceLocation: "( 86 :: 1 )"

}

Callstack:

[

U_ScErrorDialogAggregation::operator= ( @ 0) (U.dll+0x00000000000390B3)

U_StripGroupedErrorMessage ( @ 0) (U.dll+0x000000000003ACCF)

Up_Report16 ( @ 0) (U.dll+0x000000000003C321)

U_ReportError ( @ 0) (U.dll+0x000000000003A52E)

IsSeqSpecDynamicLink ( @ 0) (PIN.dll+0x000000000012187E)

ae::dmc::ContainsLinkBack ( @ 0) (PIN.dll+0x0000000000116064)

PIN_WaitForPendingMedia ( @ 0) (PIN.dll+0x00000000000742A2)

PIN_WaitForPendingMedia ( @ 0) (PIN.dll+0x0000000000073BF5)

PIN_NewSeqSpecFromFileSpecH ( @ 0) (PIN.dll+0x000000000006F74B)

EGG_GetResManager ( @ 0) (AfterFXLib.dll+0x0000000001320C1D)

EGG_GetResManager ( @ 0) (AfterFXLib.dll+0x00000000013204A6)

FIM_DoImport ( @ 0) (MEE.dll+0x0000000000018AFA)

DestroyCProject ( @ 0) (AfterFXLib.dll+0x00000000019704D5)

CPOutlineMgr::GetItemTopic ( @ 0) (AfterFXLib.dll+0x000000000196629E)

CView::DispatchMouseEvent ( @ 0) (AfterFXLib.dll+0x000000000147F9F6)

CView::DispatchMouseEvent ( @ 0) (AfterFXLib.dll+0x000000000147FB5C)

]

Ticks = 20828 <1048> <ALOG> <5> DynamicLinkPlugin SuspendApp

Ticks = 23453 <1048> <ALOG> <5> DynamicLinkPlugin ResumeApp

Ticks = 23500 <1048> <ALOG> <5> EGG ParseClipboard Begin - ParseClipboard.

Ticks = 23500 <1048> <ALOG> <5> BEE Command Set Scrap

Ticks = 23500 <1048> <ALOG> <5> EGG ParseClipboard End - ParseClipboard.

Ticks = 23500 <2928> <ALOG> <5> BEE Command Set Scrap

Ticks = 24484 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook windowtype=2

Ticks = 24484 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook NO GetActiveItem, enableCommand=0

Ticks = 29156 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook windowtype=2

Ticks = 29156 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook NO GetActiveItem, enableCommand=0

Ticks = 29156 <1048> <ALOG> <5> EGG Command HelpRevealLoggingFile

Ticks = 29187 <1048> <ALOG> <5> DynamicLinkPlugin SuspendApp

Ticks = 65703 <1048> <ALOG> <5> DynamicLinkPlugin ResumeApp

Ticks = 65734 <1048> <ALOG> <5> EGG ParseClipboard Begin - ParseClipboard.

Ticks = 65734 <1048> <ALOG> <5> BEE Command Set Scrap

Ticks = 65734 <1048> <ALOG> <5> EGG ParseClipboard End - ParseClipboard.

Ticks = 65734 <2928> <ALOG> <5> BEE Command Set Scrap

Ticks = 67000 <1048> <ALOG> <5> DynamicLinkPlugin SuspendApp

Ticks = 126797 <1048> <ALOG> <5> DynamicLinkPlugin ResumeApp

Ticks = 126812 <1048> <ALOG> <5> EGG ParseClipboard Begin - ParseClipboard.

Ticks = 126812 <1048> <ALOG> <5> BEE Command Set Scrap

Ticks = 126812 <1048> <ALOG> <5> EGG ParseClipboard End - ParseClipboard.

Ticks = 126812 <2928> <ALOG> <5> BEE Command Set Scrap

Ticks = 127672 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook windowtype=2

Ticks = 127672 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook NO GetActiveItem, enableCommand=0

Ticks = 128859 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook windowtype=2

Ticks = 128859 <1048> <ALOG> <5> DynamicLinkPlugin Plugin::UpdateMenuHook NO GetActiveItem, enableCommand=0

Ticks = 128859 <1048> <ALOG> <5> EGG Command HelpRevealLoggingFile

JohnColombo17100380

Community Manager

Thanks @Fran33567537ejfa. Does the error only occur with all .mp4 files, or only with that one specific .mp4 file?

An application log might be helpful to get more context on the error. You can enable logging under Help > Enable Logging, then restart After Effects and try to import the file. After you dismiss the error, select Help > Reveal Log Files and share the one named "After Effects Log.txt" in the "logs" folder of the After Effects preferences.

Thanks again,

- John, After Effects Engineering Team

Fran33567537ejfaAuthor

Participant

Gracias por contestar @JohnColombo17100380 , sólo me sucede con videos, las imágenes, audios y demás se pueden importar correctamente. Tengo algunas extensiones antiguas pero al reinstalar todo borré la carpeta de Common Files de Adobe. Ya intenté borrando la caché de medios y persiste el problema.

JohnColombo17100380

Community Manager

Hi @Fran33567537ejfa,

Thank you for reporting this issue. Do you have any third-party plug-ins installed? If so, one of them might be causing a conflict. Does this error only happen with .mp4 files or any footage/still image?

Does the error still occur if you clear the Conformed Media Cache under Edit > Preferences > Media & Disk Cache?

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team

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