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Participant
October 29, 2021
Question

ERROR After Effects application startup

  • October 29, 2021
  • 1 reply
  • 209 views

We downloaded the latest version of after effects and this error happens!
What can we do to solve the problem?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
October 30, 2021

do you have a team or enterprise subscription?

 

what's your os?

 

did you use the cc desktop app to try and install ae?

Participant
November 2, 2021

Thank you very much for your attention
We have a company account
MacOS catalina 10.15.7
Yes, we use the desktop application to install ae