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ld21345003
Participant
August 8, 2017
Question

Error message opening After Effects

  • August 8, 2017
  • 2 replies
  • 233 views

Have subscription Adobe Cloud, amm apps. Have often problems opening Prem Pro, now I can't even open After Effects. Reinstall it again, doesn't open; This is error message. I'm very pleased that i can not contact adobe directly. How do i do that ?? Chat is not open, they say... Txs Adobe

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    2 replies

    kulpreet singh
    kulpreet singh
    Inspiring
    August 8, 2017

    Hi ld21345003,

    I am sorry for the frustrating experience.

    What happens when you click on Ok (in that error window)?

    Seems to be an issue with the Preferences, have you tried the suggestion of Kglad?

    You can try these steps: close all of the Adobe processes from the Task Manager and go to the following locations:

    Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

    Location 2: C:\Users\<Username>\Documents\Adobe

    In all the locations, rename the 'Adobe' folders to 'OldAdobe'

    Launch After Effects, accept the License Agreement and see if it works.

    Note: You will lose your customized workspaces and keyboard shortcuts.

    Thanks,

    Kulpreet Singh

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 8, 2017

      reset your preferences:  http://helpx.adobe.com/after-effects/using/preferences.html

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