Error when launching

I am receiving this message. Advice would be appreciated please.

After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

Please check you have the appropriate permissions to launch After Effects as well as read/write access to the After Effects preferences folder.

If any other error messages were displayed prior to this, please review, and resolve if possible.

Hayley

Community Manager

Thanks for writing in, Hayley.

It should be an easy fix. Please follow the steps in the following article: https://adobe.ly/43zPeHj

Let me know how it goes.

Thanks,
Nishu

Participant

Thanks Nishu. I followed the steps as suggested but when I got to step 8. I don't have an After Effects folder in that location.

Hayley

Community Manager

That's strange! Can you try giving full disk access to After Effects? Here's how: https://adobe.ly/4hEmR0G

Let me know the outcome.

Thanks,
Nishu

Sign up