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Participant
October 28, 2025
Question

Error when launching

  • October 28, 2025
  • 1 reply
  • 212 views

I am receiving this message.  Advice would be appreciated please.

 

After Effects can't continue: An unexpected error has occurred and After Effects will now shutdown.

Please check you have the appropriate permissions to launch After Effects as well as read/write access to the After Effects preferences folder.

If any other error messages were displayed prior to this, please review, and resolve if possible.

 

Hayley

1 reply

nishu_kush
Community Manager
Community Manager
October 28, 2025

Thanks for writing in, Hayley.

 

It should be an easy fix. Please follow the steps in the following article: https://adobe.ly/43zPeHj

Let me know how it goes.


Thanks,
Nishu

Participant
October 28, 2025

Thanks Nishu.  I followed the steps as suggested but when I got to step 8. I don't have an After Effects folder in that location.

Hayley

nishu_kush
Community Manager
Community Manager
October 29, 2025

That's strange! Can you try giving full disk access to After Effects? Here's how: https://adobe.ly/4hEmR0G

Let me know the outcome.


Thanks,
Nishu