Error while accessing the preference files. Please verify permissions and try again.

Forum|Forum|2 years ago
April 11, 2023
3 replies
6812 views

Hello,

The message below appears when I try to open my After Effects app.

This is the system I'm running:

I've looked up solutions and gone into Library/Preferences/Adobe/After Effects and select 'get info' on the folder, it appears to have read & write permissions.

The only way it appears different, is on other folders, such as Adobe Illustrator it will say my user name instead of 'system'.

Does anyone have a solution for opening AE?

Thanks

Rob

Troubleshooting

Correct answer jenkmeister17177426

That sounds like AE wasn't installed under your Mac User account. You might just want to delete the folder and run AE under your user account to recreate the preferences. Otherwise, you can also just add your user account to the Get Info permissions section, but there may be other issues given it looks like AE was installed with a different account.

L

litnesay_1992

Participant

mines say the same thing

R

robyee1985Author

Participant

Hi Jenkmeister,

I deleted the folder, unistalled and reinstalled and it seems to be working now. Thanks for your help!

J

jenkmeister17177426

Correct answer

That sounds like AE wasn't installed under your Mac User account. You might just want to delete the folder and run AE under your user account to recreate the preferences. Otherwise, you can also just add your user account to the Get Info permissions section, but there may be other issues given it looks like AE was installed with a different account.