Essential Graphics drop down menu not working across platforms

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

Update:

We have investigated this problem with interesting results. The problem is the german language. [I didn't mention that we are working with the german language setting since I didn't think it would matter.]

The issue is caused by the word "Menü". Especially the "ü" [U-umlaut]. For some reason, when opening a .mogrt saved on Mac with Windows the "ü" is being transformed into a "ÿ" which causes an error for each time the word "Menü" is being used originally.

The workaround was to open the .aep on a Windows machine and manually overwrite each word..

We are using Adobe After Effects v 23.3 to create templates. We import those as .mogrt into Adobe Premiere Pro v 23.3 for further application.

@Martin296156607ttb can you tell us which Adobe application you're using so we can move the thread to the correct forum