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J
Joyredv3
Participant
February 1, 2023
Answered

Export issue with 23.1 version

  • February 1, 2023
  • 2 replies
  • 250 views

Hello!

 

I started using After Effects on my computer (Windows 10) few months ago and I didn't had any problem with exporting my videos in Media Encoder until recently.

 

Last month I updated After Effects and Media Encoder and I now work with 23.1 version of both. Then, I began working on an existing project and this message appeared: "After Effects: this project must be converted from version 22.6 (Windows 64). The original file will remain unchanged.". So, I clicked on "OK" and I started working on the converted project. Once I finished, I tried exporting the project through Media Encoder as I usually did : files > add to Media Encoder queue > preconfiguration (H.264, Source match - high throughput) > play

 

The problem is that the file I get isn't functional: it can't be opened (my video player display an error message: "Unable to read the file. The file type may not be supported, the file extension may be incorrect, or the file may be damaged.") and it weighs only 1 kilobyte. I tried solving the issue through an Adobe help tutorial (https://helpx.adobe.com/after-effects/kb/after-effects-composition-export-error.html) but it wasn't helpful.

 

I think the problem came from one of the recent updates I made in After Effects or Media Encoder (not sure which one is the cause) since I followed the same process of working as before.

 

Does anyone encountered the same issue? Or do you have any idea of what can be done to solve it?

 

Thanks a lot!

This topic has been closed for replies.
Correct answer Mylenium

There is a bug where files cannot be exported if the folder and file names contain special characters. Ergo you would have to forego these and use plain English names. Outside that of course the usual hardware acceleration issues could be at play, so check this stuff.

 

Mylenium 

2 replies

J
Joyredv3Author
Participant
February 2, 2023

I followed your advice by changing the name of the file and the folder, now the exports work correctly! Thank you very much!

Mylenium
MyleniumCorrect answer
Legend
February 1, 2023

There is a bug where files cannot be exported if the folder and file names contain special characters. Ergo you would have to forego these and use plain English names. Outside that of course the usual hardware acceleration issues could be at play, so check this stuff.

 

Mylenium 

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