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Stosh196
Participant
July 30, 2021
Answered

File Keeps Crashing

  • July 30, 2021
  • 2 replies
  • 260 views

Almost finish with a file and now it keeps crashing. Updated, emptied Cache, restarted, created a cache space on another drive, still nothing. Any help would be greatly appreciated.

This topic has been closed for replies.
Correct answer Stosh196
Figured it out. Had to delete and import a .ai file as a composition. Then it worked.

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 30, 2021

Glad to hear that. Thanks for updating the thread.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
July 30, 2021

Hi Stosh196!

Sorry to hear that.  Can you let us know your system details (OS, CPU, RAM, GPU)?  Are there any specific error codes or messages? Let us know, we’re here to help!

 

Thanks.

Kartika

S
Stosh196AuthorCorrect answer
Participant
July 30, 2021
Figured it out. Had to delete and import a .ai file as a composition. Then it worked.
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