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lisad49959599
Known Participant
Sep 26, 2024 1:44 PM UTC
Answered

File not opening, stuck at 97%

Hello, 

I have a question and I hope somebody can help. I'm trying to open an After Effects file of an animation I've made in 2023. When I open it, the loading bar gets stuck at 97% and also the program doesn't respond so I have to force quit it.

I already tried to empty the cache, download an older version and open the file in it, restarted my macbook, but nothing seems to work.

Is there anything else I can try? Hope there is a solution for it.

nishu_kush
nishu_kushCorrect answer
Legend
Sep 26, 2024 7:42 PM UTC

Are there any error messages? Try importing the file into a new project file. It has worked in some cases.

Let us know.


Thanks,
Nishu

6 replies

nishu_kush
nishu_kushCorrect answer
Legend
Sep 26, 2024 7:42 PM UTC

Are there any error messages? Try importing the file into a new project file. It has worked in some cases.

Let us know.


Thanks,
Nishu

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lisad49959599
Known Participant
Sep 27, 2024 7:40 AM UTC

Wow, hadn't thought about that but it works! Thank you very much 😄

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nishu_kush
Legend
Sep 27, 2024 7:35 PM UTC

Glad to hear that it helped. Thanks for updating the thread.

Feel free to reach out if there are any other questions. 


Thanks,
Nishu

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