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lisad49959599
lisad49959599
Known Participant
September 26, 2024
Answered

File not opening, stuck at 97%

  • September 26, 2024
  • 1 reply
  • 1397 views

Hello, 

I have a question and I hope somebody can help. I'm trying to open an After Effects file of an animation I've made in 2023. When I open it, the loading bar gets stuck at 97% and also the program doesn't respond so I have to force quit it.

I already tried to empty the cache, download an older version and open the file in it, restarted my macbook, but nothing seems to work.

Is there anything else I can try? Hope there is a solution for it.

Correct answer nishu_kush

Are there any error messages? Try importing the file into a new project file. It has worked in some cases.

Let us know.


Thanks,
Nishu

1 reply

nishu_kush
Community Manager
nishu_kushCommunity ManagerCorrect answer
Community Manager
September 26, 2024

Are there any error messages? Try importing the file into a new project file. It has worked in some cases.

Let us know.


Thanks,
Nishu

lisad49959599
lisad49959599Author
Known Participant
September 27, 2024

Wow, hadn't thought about that but it works! Thank you very much 😄

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
September 27, 2024

Glad to hear that it helped. Thanks for updating the thread.

Feel free to reach out if there are any other questions. 


Thanks,
Nishu

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