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Mickey Germany
Mickey Germany
Inspiring
February 23, 2021
Answered

Filtergrade.com - purchased template does not work. Filter grade does not respond.

  • February 23, 2021
  • 2 replies
  • 695 views

Hello, I bought an After Effects template at Filtergrade.com for the first time.
For the price of $ 16, I got a bunch of missing and broken data. That was over 1 month ago. Filtergrade did not respond to any of my messages.

 

Do you also have such experiences?

This topic has been closed for replies.
Correct answer Mickey Germany

Thanks for reporting back. I was going to suggest getting in touch with the company via Social Media cos emails can get lost in the Junk Box too. And it's good to hear that they've provided you with a refund.
Did you confirm what was actually missing from the Template because your description wasn't clear - I thought it could have been related to missing footage that you saw in the promo video. What was actually missing?


There was quickly no content in the delivery. No footage, no media data, no text templates, no animated objects.
The attached help video shows content that is not available. Probably just a faulty delivery. That can certainly be fixed easily.

 

I was more astonished that the platform did not respond to my complaint. Then I can never go shopping there again if I have to worry that it will be a coincidence whether the material will work or not.

2 replies

angie_taylor
angie_taylor
Legend
February 23, 2021

Its really bad that they have not responded. Sorry to hear that. Be very careful where you buy templates. If in doubt, always check on Twitter to see if anyone else has experience using them before buying in future.

    Mickey Germany
    Mickey GermanyAuthor
    Inspiring
    February 23, 2021

    I'm still new to Adobe. The template did not work. That's why I showed my purchased data to a semi-professional. He said that important content was missing.


    I just wanted to ask if it is common for purchased templates not to work and providers like filtergrade.com not responding. Is there a list of reputable providers?

     

    (this is the link to this template: https://filtergrade.com/product/breaking-news-promo-after-effects-template/) 

     

    Roland Kahlenberg
    Roland Kahlenberg
    Legend
    February 23, 2021

    It's not good for any company not to reply to an email for more than a couple of days. Perhaps your email got lost or someone was ultra busy or something worse happened. Try to get in touch again; and again, if required just to be doubly sure.

    I'm also suspecting that you being rather new to AE; expected to receive the video/photo images that were used in the template. If this is the case, then take note that templates DO NOT usually come with visuals (photos/videos). Photos and videos that are used to showcase a templates are used as PLACEHOLDERS. The template author will/should provide an easy way to replace these placeholders with your own footage. HTH

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
      Mylenium
      Mylenium
      Legend
      February 23, 2021

      Impossible to know anything. You have not provided any info on what template you actually bought and what's broken and then of course the usual niceties like system info and what potentially you are trying to change/ replace in the template.

       

      Mylenium

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