Font Issue

Question

So awhile back I downloaded a medium condensed version of helvetic neue since I did not have it on my computer. Now I have been having this issue where it shows up as helvetica neue and only displays that version and doen't show the other ones I original had like regular. thin italic, etc. I deleted the font but from some reason it still appears in After Effects even though I deleted it. I tested it out in other programs like illustrator and I'm able to use the different variations but in After Effects it still only gives me that one option. It's been really frustrating because now I can't use heletica neue even though it says I have it installed in my font book. Can someone help me out?

nishu_kush · Answer

Hi emmaf52630747,

What's the exact version of After Effects and macOS that you're using? Does it happen with this specific font? Also, have you tried reinstalling the font?

If that doesn't help, try resetting the preferences of After Effects. Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342

Let us know, we're here to help.

Thank,

Nishu

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