Skip to main content
Participant
January 4, 2023
Question

Fresh start on PC: AE crashes after typing the letter L

  • January 4, 2023
  • 2 replies
  • 254 views

Is there a Clash Action somewhere against Adobe?

 

Is it truly acceptable for them to take our money every month in exchange of unstable softwares like After Effects? I paid around $8000 as a forced subscriber for the last 8 years. Minimum.

 

Yes a forced suscriber and you probably know what i mean. Because I need to work with Photoshop and After Effects, but Illustrator can be useful only if I need to edit a vector file once a month max. Selecting those 3 apps would costs more than their 20+ apps offer.

 

So here's my pathetic case: Two weeks ago, I formated my PC after 8 good years. Everything is well installed and the computer is healthy on every level, Windows 10 pro, 6-core, 64 RAM, 1080ti. I installed the Creative Cloud Desktop App and After Effects (23.1.0): 0 custom plugin used, 0 custom Fonts installed.

 

Yesterday I got a new animation job as a freelancer. Should be fun to do:

 

  1. Create a new comp: 1080 x 1080 pixels at 30 frames per second.
  2. Create a second comp in which a series of hexagonal shape layers are animated.Very basic, no motion blur.
  3. Add this comp of shapes to the main comp.
  4. Scale it up and hit the Constinuously Rasterize star icon to keep it sharp.
  5. Create a new Text layer
  6. Browse for a font: Raleway it is.
  7. Write a slogan. Big title.
  8. Duplicate that Text layer. reduce text size and move it under the big title.
  9. Select all text and press the L key to start writing.
  10. After Effects crashes instantly (No loading, it disappears)
  11. Adobe Crash Report window: " Please explain what happened, we read every case "

 

 

  • We are basically forced to pay for the 20+ apps, because otherwise it's a nonsense.
  • We have to deal with crashes all year long, since 15+ years
  • So is there a solution ahead of us? I'm talking about a very well known lack of stability and we shouldn't be paying to test, pay to report and deal with this amount of stress and frustration as professionals.

 

Hey @Adobe, seriously. How about this fair offer so we can all sleep better at night: Select 2 apps, get 1 free.

 

Aren't you giving us 20+ apps anyways?

This topic has been closed for replies.

2 replies

Mylenium
Legend
January 5, 2023

Likely your system wipe got rid of some critical DLLs or drivers or at least after the reinstall they were installed in different versions. Click on the "Show Report" link when the crash happens and paste the info here.

 

Mylenium

OussK
Community Expert
Community Expert
January 5, 2023

First, if the price is your main point to select the app you want to use, I think there are a lot of good apps in the market, that cost you less or sometimes are totally free why you chose adobe then? 

second, if you didn't get any crashes for 8 years, so believe me you are a lucky man 🙂

 

Regarding your issue, most probably it's a font issue, try to change the font and test it.