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tony_1968
Known Participant
June 6, 2024
Answered

Getting this error when I update an application

  • June 6, 2024
  • 3 replies
  • 1953 views

I got this when I tried to update the latest AF.  This happends randomly on any update from Adobe.  I have to reinstall the cloud app to fix it.

 

Correct answer Naresh_yadav3267

Thanks a lot mate, I was facing trouble in installing/updating apps via creative cloud desktop app, I searched their help page but nothing helpful, all I was lookig for is the "Adobe Installer.exe" and by pasting it in the folder->"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager". My probelem solved.

3 replies

mraxenic
mraxenic
Participant
September 27, 2025

Here is the solution that worked for me.

1. Download the Adobe Creative Cloud Uninstaller from here

2. Run the program when downloaded

3. Select 'repair'

Wait for it to repair the app. Uninstalling and reinstalling didn't work till I did this.

L
Les4amis
Participant
March 8, 2025

I made a backup at my webspace.

You can download there and put it back: https://nees64.home.xs4all.nl/Adobe%20Installer.exe 

 

Greetings Nees

    D
    Dr. Enrique Mendoza
    Participant
    April 7, 2025

    Thanks bro!!!

    Works fine...

    L
    Les4amis
    Participant
    April 13, 2025

    You're welcome.

    Glad I could help.

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    June 7, 2024

    You check Adobe Installer.exe exits in the directory of C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager. If not, you need to restall Adobe desktop tool.

     

    https://creativecloud.adobe.com/apps/download/creative-cloud

     

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    T
    tony_1968Author
    Known Participant
    June 7, 2024

     

    quote

    You check Adobe Installer.exe exits in the directory of C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager. If not, you need to restall Adobe desktop tool.

    By @ToolfarmJP


    That is what I stated I do.  What causes this? Win10 is my machine.

    Above The Firehouse Podcastwww.abovethefirehouse.com
    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    June 25, 2024

    As I understand it, you get this error whenever you update an Adobe app. To fix it, you need to reinstall the app. Is that correct? Does it happen with all the apps or just After Effects? Is this a work computer or a personal one?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

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