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Correct answer Szalam

Dude I tried updating no use.


Try installing a different version of AE (like version 16 - often called CC 2019) and see if it works.

6 replies

prupp89
prupp89
Participant
July 25, 2022

I had this issue on my work computer this morning... I had just installed a font and suddenly it came up with this error. I restarted my workstation and it happened again. Once I uninstalled the two fonts I installed this morning, it suddenly worked again. Hope this helps someone!

    iamtheanimist
    iamtheanimist
    Participant
    August 28, 2025

    Its insane that this worked 

    爪
    爪匚メ35C13
    Participant
    October 31, 2020

    tbh m tired from this adobe support community its COMPLETELY useless with stupid solutions like update you graphic cards reinstall windows try another version LIKE I WANT TO use ae 2018 WHY THE SOLUTION IS UPDATE TO 2019 WHY ... THIS NEVER BEEN A SOLUTION THERE IS NO ACTUAL FIX FOR ANY PROBLEM HERE IF UR LUCKY ENOUGH TO FIND YOUTUBE VIDEOS OR BOOM UR LOST RIP UR MONEY FROM THIS EXPENSIVE SHET PROGRAM, ah and if ur wondering why i am angry ITS BECAUSE SINCE DAY 1 I ALWAYS FACE PROBLEMS WITH AE AND NONE OF ANY VERSION WORKS TO ME .

     

      I
      invadersteinAuthor
      Participating Frequently
      March 8, 2019

      Thanks dude you are the best :-)

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        March 8, 2019

        Happy to help.

        J
        Jupitz
        Participant
        February 4, 2019

        Same problem here with same message. Updated drivers incl. CUDA.  I ran gpusniffer.exe and got following:

             C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files>GPUSniffer.exe

             GPUSniffer testing 126

             Caught structured exception!Full Test test failed, trying No Metal--- OpenGL Info ---

             Vendor: NVIDIA Corporation

             Renderer: GeForce GTX 1080/PCIe/SSE2

             OpenGL Version: 2.1.2 NVIDIA 417.71 25.21.14.1771

             GLSL Version: 1.20 NVIDIA via Cg compiler

             Monitors: 1

             Monitor 0 properties -

                Size: (0, 0, 2560, 1080)

                Max texture size: 32768

                Supports non-power of two: 1

                Shaders 444: 0

                Shaders 422: 0

                Shaders 420: 0

             --- GPU Computation Info ---

             Metal test failed

             Found 1 devices supporting GPU computation.

             CUDA Device 0 -

                Name: GeForce GTX 1080

                Vendor: NVIDIA

                Capability: 6.1

                Driver: 10

                Total Video Memory: 8192MB

                * Not chosen because of initialization failure.

        -Why my shaders are 0 and why it does it with metal test and not with OpenGL?

        CPU: Intel i7-7700K 4.20GHz

        Ram: 16,0Gt DDR4 (g.skill f4 3000C14-8gtz)

        OS: Win 10 Pro 64bit

        GPU: NVIDIA GeForce GTX 1080 (Hall of Fame)

        MoBo: ASUSTeK COMPUTER INC. Maximus IX Hero

        I
        invadersteinAuthor
        Participating Frequently
        March 8, 2019

        found any help yet?

        OussK
        Community Expert
        OussKCommunity Expert
        Community Expert
        January 26, 2019

        Try to upgrade you Graphic card driver.

        I
        invadersteinAuthor
        Participating Frequently
        January 27, 2019

        I did upgrade my gpu drivers still I am having this problem.

        Mylenium
        Mylenium
        Legend
        January 26, 2019

        Nobody can tell you anything without proper system and version info.

        Mylenium

        I
        invadersteinAuthor
        Participating Frequently
        January 31, 2019

        PC SPECS

        Operating System
        Windows 10 Pro 64-bit

        CPU

        Intel Core i3 6100 @ 3.70GHz 35 °C

        Skylake 14nm Technology

        RAM

        8.00GB Single-Channel Unknown @ 1063MHz (15-15-15-36)

        Motherboard

        BIOSTAR Group H110MH PRO D4 (U3E1) 36 °C

        Graphics

        W1943 (1360x768@60Hz)

        2047MB NVIDIA GeForce GTX 750 Ti (EVGA) 40 °C

        Storage

        931GB Seagate ST1000DM010-2EP102 (SATA ) 31 °C

        111GB KINGSTON SUV400S37120G (SATA-2 (SSD)) 32 °C

        Optical Drives

        No optical disk drives detected

        Audio

        NVIDIA High Definition Audio

        ADOBE AFTER EFFECTS CC 2018 v15.0.0

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        March 8, 2019

        You should consider updating AE. I'm not talking going to some major new version (although, there have been some great new features like Master Properties that can save a ton of time depending on what kinds of projects you're doing), I'm talking just bug fix point updates. Any version number that's just 0s after the main version means it's the first release of a major version. There have been bug fix updates - sometimes critical ones!

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