Participant

Question

Graphic card NVIDIA RTX A3000 Laptop not detectable

Forum|Forum|3 years ago
January 24, 2023
4 replies
3084 views

I have a HP Zbook Fury with an NVIDIA RTX A3000 Laptop card which I can't use in the Adobe programs. In After Effects the card isn't detectable at all. (Photoshop finds the card in the Graphic Processor Compitability Check and also under Settings/Prestanda. But it is nowhere to find in the info panel or in the documents bottom left corner. And also PS runs really slow.)

I have spoken to the HP suppoert and tried everything they suggested without success. They asked me to ask Adobe to see if you can help out. Do you have any ideas how to make it work?

Thanks!

This topic has been closed for replies.

Mylenium

Legend

Again, you have to somehow increase the minimum VRAM to at least 2 GB for things to work. How to do that specifically for your model I have no idea, since apparently I don't have your notebook. I only know from other notebooks that you should have respective options in the system control for the display settings and/or the NVidia driver itself to control UMA.

Mylenium

tjohoooAuthor

Participant

Once AE finds the card there will be 6 GB in VRAM.

The problem is that AE doesn't.

HP support tried to help out, with no succes, and asked me to ask Adobe for help, which I'm trying out right now. Is there anywhere else I should ask other than in this forum?

B

Bruce5E80

Participant

Did you ever figure this out? My Work has recently supplied me with a laptop that has the same GFX card and i am experienceing the same issues from your screenshots.

Mylenium

Legend

Not sure about your specific card, but you should have a setting for this in the Advanced section of the Nvidia driver. You may just need to turn off the automatic mode in the General settings first.

Mylenium

tjohoooAuthor

Participant

I guess this is what you refer to? (check out the screenshot) If so it doesn't change anything in AE as it still doesn't find my card. Interestingly, the card seems to be found when running System Compatibility Report in AE. It should show in the Preferences/Previews/GPU information and in the Project settings/Video Rendering and Effects, but it doesn't.

I've uninstalled and reinstalled AE as well as all other Adobe programs but no luck at all. Help?

SystemCompatibilityReport.txt

Mylenium

Legend

System requirements | After Effects

Photoshop system requirements

Refer to the documents. You need to set a much higher value for the VRAM.

Mylenium

tjohoooAuthor

Participant

Thanks!

I think I need a bit more help than that though. Googling gives a lot of guides on how to increase the VRAM in BIOS and how to the fake VRAM increase via regedit. That however seems to 1) just effect the internal card and not my RTX card (or does it?) and 2) doesn't work. No matter what I write in DedicatedSegmentSize or in the BIOS it doesn't change the value of the Intel card.

I have tried to figure out how to adjust the RTX cards VRAM and I just can't find anything. No need to say perhaps but this is not stuff I do on every day basis so if someone know out there please give some sort of hint of where to look.

Mylenium

Legend

And what does any of this mean? Have you actually updated the graphics driver and played with the settings, including setting aside more RAM as VRAM?

Mylenium

tjohoooAuthor

Participant

It means that the graphic card doesn't show up in AE and I need help to find it.

Yes, the driver is up to date and so is Windows.

I'll add some screen shots if that makes more sense.

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