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3 replies

nishu_kush
Community Manager
Community Manager
September 23, 2022

Hi Yahya26259732etds,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS version)? What's the exact version of After Effects you're using? Also, did you try the expert's suggestion? Did it help?

Let us know.


Thanks,

Nishu

Jose Panadero
Community Expert
Community Expert
September 23, 2022

As suggested by @Mylenium this is something related to GPU acceleration. There is a ton of posts about this in the community. Check your Import Preferences and deactivate the hardware acceleration for video decoding, purge the cache and restart After Effects. This problem should disappear.

Mylenium
Legend
September 23, 2022

Check your hardware acceleration settings, update your graphics driver or turn off GPU acceleration if you can't get it to work correctly.

 

Mylenium