Having trouble with AE and PP

Question

Hi everyone, I think my After Effects and Premiere Pro are crashing. Every time I try to drag a .mogrt file into the timeline, the applications immediately close. Has anyone encountered this issue before? Any help would be greatly appreciated!

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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