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davidr97469402
Participant
November 5, 2019
Question

HELP!!! AE 2020 - DISPLAY PREVIEW

  • November 5, 2019
  • 9 replies
  • 2625 views

Hi,

 

Creative Cloud Updated today AE to v.2020. Does anybody would tell me why the preview is displayed on another view on the right bottom of the screen while the animation stays static on the back? Is this an improvement or is something terribly wrong? Thanks. 

 

    This topic has been closed for replies.

    9 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    December 11, 2019

    Hi all,

     

    Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

     

    Let us know if you have any other questions.

     

    Thanks,

    Shivangi

    Y
    yousufortaccom
    Participating Frequently
    December 9, 2019

    it really sucks. I'm back in 2019.

    B
    barcoe15049837
    Participant
    November 10, 2019

    Hello everyone,

     

    I recently experienced the same issue, but was able to fix it. I just unistalled the latest version of After Effects (17.0) and installed the previous version (16.1.3). Now the glitch is gone.

    I have a 2011 MacBook Pro with MacOS Mojave.

    D
    davidr97469402Author
    Participant
    November 13, 2019

    I did exactly the same. And it worked. Thanks.

    denysh33875620
    denysh33875620
    Participant
    November 9, 2019

    Turn OFF "Guides"

    R
    ricar2
    Known Participant
    November 12, 2019

    nops, still buggy

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    November 7, 2019

    Try purging All Memory and Disk Cache in menu Edit / Purge. 

    Byron.
    D
    davidr97469402Author
    Participant
    November 13, 2019

    Hi, I tried it but worked just for a while. Thanks.

      zachz67516499
      zachz67516499
      Participant
      November 6, 2019

      I'm having the same issue on both my Macbook pro (mid-2012) and iMac (late-2012). I tried uninstalling v. 2020 and going back to the previous version, but the same issue happened on the previous version.

      R
      ricar2
      Known Participant
      November 7, 2019

      Had the same issue, the IT guy said that I cant push my Mac's OS update 'cos the hardware doesn't allow for some reason (I'm on high sierra).

      But installed the previous version without uninstalling the 2020. The issue is fixed on the previous one.

      The 2019's version reads the 2020's .aep files. Doen't need to save as to continue working.

      Hope it helps

      S
      studio1315212043
      Participant
      November 6, 2019

      Same here, mid-2010 iMac with ATI Radeon HD 5670

      IvanMoralesM
      IvanMoralesM
      Participating Frequently
      November 6, 2019

      This is happening to me too… I'm working in a MacBook Pro. Have you find a solution? 

      D
      davidr97469402Author
      Participant
      November 6, 2019

      Hi ivanmoralesm.

       
      Not yet. I have a MacBook Pro too, and the only temporary solution was to install AE 2019. This version runs fine. 
      What I've been told is that POSSIBLY could work upgrading the OS to Catalina (mine's High Sierra).
      N
      Nader Abo Zayed
      Participating Frequently
      November 10, 2019

      i'm having the same problem and i did upgrade to Catalin OS but the problem is not solved !

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        November 5, 2019

        Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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