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Tamvakisphoto
Participant
March 27, 2022
Question

Help After Effects crashes on open everytime

  • March 27, 2022
  • 3 replies
  • 201 views

I have the lastest version of After Effects....I have never used it before....everytime i open it, it crashes immediately... i uninstalled and reinstalled it same problem....none of my other adobe products do this...help?  i am on windows 11. 

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3 replies

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davidclabaugh
Participating Frequently
May 19, 2022

This is also happening to me and has been an issue since November of 2021. I cannot even use After Effects since then. 

Windows 10 Pro - latest update

Nvidia Quadro RTX 5000 - With the latest Quadro driver

64 Gb RAM

i9 12 core 10K Series. 

Its really annoying, I have invested so much money into a product that doesn't work for 6 months of a year. Getting so tired of this. so I have to use Blender to do my motion graphics now

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davidclabaugh
Participating Frequently
May 19, 2022

Ok So Support did guide me to remove the Plugins Folder from the Common File Folder within the AE Application Folder. But this seems to be the case for every update for me as this was the same fix back in December. I have been working on my mac with no problems but need to integrate 3D to my comps, wish I didn't need to do this procedure for every update on Windows.

nishu_kush
nishu_kush
Legend
March 29, 2022

Hi Tamvakisphoto,

 

Sorry for the crash.

Would you mind sharing the following details so that we can troubleshoot the issue properly:

  • What are your system specifications (CPU, GPU, RAM, OS version)?
  • Do you see any crash reports?
  • How do you launch After Effects - do you double-click a project file or click its icon?

Let us know, we're here to help.

 

Thanks,

Nishu

Mylenium
Mylenium
Legend
March 27, 2022

Without actual exact system info and the relevant crash details we really can't tell you anything. Of course the usual culprits may apply: botched graphics drivers messing up GPU acceleration, permissions issues blocking cache folders and a million other things. Either way, you have to be more specific before anyone can even guess what's going on.

 

Mylenium

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