Help! After Effects freezes upon startup during the Crash Repair Options

Question

After Effects 25.6 decided to stop working and it is racking my brain on what happen. I have manually trashed the preferences, unistall/installed AE and all my adobe apps (including cloud), and have deleted the few plugins/extensions I do use (Artlist.io and Animation composer) and have restarted my computer.

Tried the tips in this post but none of those plugins are used on this computer.

The beach ball of death pops up during the repair options and I have to force quit the app everytime. The same happens with previous versions of AE now but AE Beta seems to work just fine.

Running on

Apple M2 Max

64 GB Memory

Tahoe 26.1

nishu_kush · Answer

Sorry to hear about the issue.

Try this:

Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

There are two different libraries in Mac. This location is inside the system library. Here's how you can access the location: open Finder > click on Go in the menu bar > select Go to Folder > copy and paste "/Library/Application Support/Adobe/Common/Plug-ins/7.0"

Let me know how it goes.

Thanks,
Nishu

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