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webolop_18
Participant
May 23, 2020
Question

HELP, Cant find preview window in adobe After Effects after creating a new composition

  • May 23, 2020
  • 2 replies
  • 1312 views

Hi,

I have just purchased After Effect 2020 ver. and once i start a new project and create a new compositon i can find the preview window. i checked the blue eye in preview panel , i cleans my cache and also tried 

Edit>Purge>All Memory. but none of this worked. I cant understand the issue.

 

This topic has been closed for replies.

2 replies

nishu_kush
nishu_kush
Legend
May 26, 2020

Hi there,

 

Thanks for reaching out.

  1. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1
  2. What are your system specifications (CPU, GPU, RAM, OS)?
  3. Did you try the suggestions provided by Mylenium? Did they help?

Looking forward to your response.

 

Thanks,

Nishu

    W
    webolop_18Author
    Participant
    May 27, 2020

    No, the above solution hasn't solved the issue. I am attaching below my System Specifications:

     

     

    After-Effect version details:

     

    nishu_kush
    nishu_kush
    Legend
    May 27, 2020

    Thanks for sharing the details.

    Please try turning off the Hardware Accelerated Composition, Layer, and Footage Panels in After Effects preferences > Display.

    Let us know if it helps.

     

    Thanks,

    Nishu

    Mylenium
    Mylenium
    Legend
    May 23, 2020

    Start by updating your system's graphics driver and check the relevant hardware acceleration settings. Your screenshot also has a distinct green-ish tint which could further indicate issues with monitor color profiles that in turn could further mess up drawing functions.

     

    Mylenium

      W
      webolop_18Author
      Participant
      May 27, 2020

      Hi, I am sharing a screenshot of the message I received when I tried to update my graphics driver: 

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