Participant

Question

Help Me "After Effect - Warning: Unable to find the User Document Directory"

The application doesn't start, I have already tried to reinstall or old versions,but it doesn't change

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Participant

Turn off the window defender then start again it works

Participant

I have the exact same problem, has anyone found a solution?

Participant

already tried, it does not work

Community Expert

Have you contacted Adobe's customer support chat line or phone line?

Legend

Nobody can tel lyou anything without actual system information.

Mylenium

Participant

I5 4670k

RAM 8gb

Asrock Z87 Extreme 6

GTX 960

120gb SSD and 1Tb Hdd

Windows 10 Pro

Community Expert

Try running it with Administrator permissions.

If that doesn't work, run the CC app with administrator permissions, uninstall AE, and then reinstall it.

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