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Nina Duque
Participant
April 29, 2021
Answered

HELP PLEASE! I CANNOT OPEN MY AE PROJECT - the photoshop library operation failed-

  • April 29, 2021
  • 3 replies
  • 3745 views

 

Hey all, maybe is there someone that can help me? 

I am working on an AE project and I cannot open the project that I have been working on for such a long time. When I try to open the project this message pop up - 

 

 I do not have an idea why I cannot open it. Maybe, the Photoshop project is broken and that may be the reason? any comment will be very helpful this is the second time that happens, I have saved a copy, but I cannot open even the copy. I was thinking that maybe my After Effects program is not working well? I have cleaned the cache but still, this message appears all the time! so annoying. If anyone has any idea to save part of the work that I did!

 

Does anyone have an idea what could it be the problem?

 

Thank you so much, guys,

 

Nina

 

 

 

This topic has been closed for replies.
Correct answer Mylenium

Start by reinstalling AE. This error might relate to an update having replaced a critical file. Also clear out the cache folders just in case.

 

Mylenium

3 replies

andrewb92895416
Participant
July 18, 2023

Another solution to anyone having this problem - if your AE render is failing and you're getting the 'Photoshop library operation failed' message, and you're rendering out an image sequence into another format, you may have a corrupt frame in there. Happened to me twice now.

Community Expert
April 29, 2021

If you updated After Effects, you could also attempt to update Photoshop so that it also update the libraries and be more compatible.

Byron.
Mylenium
MyleniumCorrect answer
Legend
April 29, 2021

Start by reinstalling AE. This error might relate to an update having replaced a critical file. Also clear out the cache folders just in case.

 

Mylenium

Nina Duque
Participant
April 29, 2021

 

Hey Thanks Mylenium, It is great I could open my project, but.... I have cleared the cache folder 😮  

 

 

But at least I can open my project, I feel so happy! I will get back with all the project 🙂